Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Patterson

Temecula

Summary

Professional Summary: Experienced IT Support Specialist and Public Safety Officer with a diverse background in security operations, technical support, and application analysis. Proven ability to manage high-pressure situations, troubleshoot complex technical issues, and provide top-tier customer service. Known for strong communication, analytical thinking, and dedication to safety and efficiency.

Overview

9
9
years of professional experience

Work History

DPS Officer

Pechanga Resort Casino
Temecula
01.2024 - Current
  • Ensure safety for Tribal Citizens, Team Members, and guests.
  • Enforce compliance with policies and procedures.
  • Deliver exceptional guest service and property knowledge.
  • Enforce gaming regulations per internal and federal guidelines.
  • Respond to unsafe conditions and illegal activity.
  • Assist guests and conduct service calls as needed.
  • Perform bag checks, lost and found records, and administrative duties.
  • Participate in ongoing security and safety training.

Administrator / IT Support

Ronin Media Start
Temecula
05.2020 - 09.2024
  • Scheduled production for online commercial broadcasts.
  • Engaged with clients to resolve IT issues.
  • Provided remote troubleshooting and follow-ups.
  • Set up user accounts and offered usage guidance.
  • Recommended IT products and services.

Application Analyst

ASM
Temecula
06.2023 - 09.2023
  • Company Overview: (Contract)
  • Provided application support and troubleshooting.
  • Customized software to meet organizational needs.
  • Developed test plans and trained end-users.
  • Documented application setups and best practices.
  • (Contract)

IT Help Desk Support Representative

San Diego Truecare
08.2022 - 10.2022
  • Company Overview: (Contract)
  • Resolved hardware, software, and network issues.
  • Installed over 120 PCs and laptops with Windows 10.
  • Handled Active Directory tasks including password resets.
  • Conducted equipment repair and user training.
  • Provided tech support via phone and email.
  • (Contract)

Tech Support Specialist

Nortek
Carlsbad
12.2019 - 05.2020
  • Troubleshoot software and equipment issues.
  • Delivered phone/web-based support for client concerns.
  • Repaired complex operational issues from customer feedback.

Network & Tech Support II

Dexcom
San Diego
08.2016 - 07.2019
  • Provided cross-platform tech support for various devices.
  • Managed high-volume ticket resolution using Oracle and Agile CRM.
  • Supported North American users and ensured FDA compliance.
  • Maintained email support operations to improve efficiency.

Education

Associate of Arts - Psychology

Miracosta College
Oceanside, CA

Skills

  • Help Desk & Troubleshooting
  • Risk assessment
  • Time management
  • Conflict resolution
  • Windows
  • MacOS
  • IOS
  • Android
  • Active Directory
  • Oracle
  • Agile CRM
  • Networking Basics
  • Remote Desktop Support
  • Software Deployment & Configuration
  • Customer Service & Communication

Timeline

DPS Officer

Pechanga Resort Casino
01.2024 - Current

Application Analyst

ASM
06.2023 - 09.2023

IT Help Desk Support Representative

San Diego Truecare
08.2022 - 10.2022

Administrator / IT Support

Ronin Media Start
05.2020 - 09.2024

Tech Support Specialist

Nortek
12.2019 - 05.2020

Network & Tech Support II

Dexcom
08.2016 - 07.2019

Associate of Arts - Psychology

Miracosta College

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Daniel Patterson