Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Paterson

Toronto,ON

Summary

Hospitality professional with a desire to continue to build my career and instill my passion into others.

Overview

16
16
years of professional experience

Work History

Senior Food and Beverage Operations Manager

Toronto Marriott City Centre
01.2020 - Current
  • Developed training programs for staff to ensure consistent service quality and product knowledge.
  • Coordinated employee schedules, payroll and new hire training.
  • Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
  • Trained, supervised and motivated 30+ employees to enhance customer service and encourage repeat business.
  • Maintained compliance with local health department regulations through regular inspections and staff training sessions.
  • Oversee the banquet department with both meeting spaces and Skybox suites during baseball games.
  • Responsible for all Food and Beverage outlets - Restaurant, Room Service, Concierge Lounge, Banquets, and Starbucks.
  • Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.

General Manager

Dianne's Fish Shack & Smokehouse
08.2016 - 12.2019
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Operations Manager

Jessup Food & Heritage
03.2014 - 07.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Bar Manager

Jack Astor's Bar & Grill
01.2011 - 10.2013
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Closed out cash register and prepared cashier report at close of business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.

Restaurant Manager

Loyal Oarsman Pub
01.2008 - 01.2011
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

Finance

Nepean TAFE
Penrith
02.2004

Skills

  • Scheduling Staff
  • Staff Leadership
  • Allergen awareness
  • Employee Retention
  • Food and Beverage Operations

Languages

English
Full Professional

Timeline

Senior Food and Beverage Operations Manager

Toronto Marriott City Centre
01.2020 - Current

General Manager

Dianne's Fish Shack & Smokehouse
08.2016 - 12.2019

Operations Manager

Jessup Food & Heritage
03.2014 - 07.2016

Bar Manager

Jack Astor's Bar & Grill
01.2011 - 10.2013

Restaurant Manager

Loyal Oarsman Pub
01.2008 - 01.2011

Finance

Nepean TAFE

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Daniel Paterson