Daniel Pak
Therma
Milpitas,CA
13
years of professional experience
Work History
Accounting and Finance Specialist
2 Years 8 Months- Processed labor and material cost corrections (about 70 requests per month).
- Conducted project cost updates and as needed finance reports comparing ERP (IFS) and Excel.
- Monitored projects (250 to 400) to determine which ones will require updates on a monthly basis.
- Maintained and log project costs updates, cost corrections and other project related data.
- Collaborated with cross-functional teams to support project budgeting and cost analysis initiatives.
- Reduced month-end closing time with efficient financial reporting and data analysis procedures.
- Provided key financial insights by analyzing performance metrics, enabling informed decision-making among senior leadership.
Payroll & Benefits Clerk (Short Term Assignment)
11 Months- Assisted with overflow of leave requests (25 to 50 per week) for the Benefits teams.
- Respond to vacation, accrual, or other benefits eligibility and leave questions.
- Updated and corrected records in HRIS, facilitating efficient retrieval of information and data transition.
- Maintained strict confidentiality when handling sensitive employee information related to benefits administration tasks.
- Updated SOPs, in partnership with other teams to improve workflow and problem solve pain points.
Payroll Clerk (Short Term Assignment)
2 Months- Managed employee timekeeping records of 40 to 100 employees, verifying hours worked against scheduled shifts.
- Aided employees with payroll questions and requests.
- Assist with hardcopy and digital file management, mail, checks and other employee documents.
Payroll Specialist
2 Years 2 Months- Created contracts, timecards and paperwork to be completed for ~50-200 talent/week.
- Handled contracts, travel reimbursements, per diem's and timecards for California and Canada employees.
- Reviewed incoming HR docs and timecards for accuracy and completion for onboarding and payroll.
- Was in charge of inputting all submitted timecards into online portal for processing.
- Ad hoc payroll data projects & help with talent production scheduling, budgeting and talent management.
- Worked with production teams to make sure the correct information and paperwork was being received and distributed.
Payroll Clerk + Cash Management Associate
1 Year 8 Months- Reviewed and entered timesheets, cards and other payroll tasks for bi-monthly payroll.
- Explained and answered employee's payroll inquiries and pay breakdowns.
- Supported HR in updating and maintaining accurate employee information.
- Produced labor reports for review and analysis or to audit violations.
- Collaborated with HR & Staffing to improve policy and procedure for ~500-1200 employees.
- Developed standard operating procedures for payroll functions, improving consistency across operations.
Tech Support & Customer Service Agent
1 Year 8 Months- Effectively and empathetically, managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation with around 30 to 50 email contacts and up to 80 calls per day.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Analyzed customer feedback and issues to identify trends, contributing to process improvements in service delivery.
- Collaborated with cross-functional teams to streamline communication processes, improving overall operational efficiency.
- Mentored junior agents, providing guidance on basic workflow and streaming software and internet related information.
Suspicious Activity Report (SAR) Analyst
2 Years 1 Month- Analyzed financial data to support strategic decision-making processes.
- Developed detailed reports (5 to 10 reports per day) based on reviewing customer behavior, transactions and banking history through checking and debit changes, wires transfers, e-banking and check patterns.
- Investigated accounts with potential illegal activity by reviewing and identifying patterns.
- Created SAR reports explaining whether or not the banking activity was within appropriate banking and federal regulations.
- Worked with different departments and branches to verify authenticity of information processed.
Education
B.A. - Sociology
Skills
Software experience: Excel (including pivot tables and lookups), Access, Google Suite, Microsoft Suite Paylocity, UKG, Oracle, ADP Workday, IFS, Insightly, Zendesk, Cloud tools, data tags and validation, data transition, banking software
Timeline
Accounting and Finance Specialist
Therma
09.2023 - 05.2026Read More
Payroll & Benefits Clerk (Short Term Assignment)
SFUSD
10.2022 - 09.2023Read More
Payroll Clerk (Short Term Assignment)
Theaterworks
08.2022 - 10.2022Read More
Payroll Specialist
Electronic Arts
10.2018 - 12.2020Read More
Payroll Clerk + Cash Management Associate
Best Beverage Catering
01.2017 - 09.2018Read More
Tech Support & Customer Service Agent
Hulu
02.2015 - 10.2016Read More
Suspicious Activity Report (SAR) Analyst
Hanmi Bank
12.2012 - 01.2015Read More
California State University - Sacramento
B.A. from Sociology
Read More