Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
AssistantManager

DANIEL OTORKPA

Edmonton,Canada

Summary

A dedicated professional with over 2 years of experience in customer service and sales, committed to delivering exceptional support and fostering positive customer relationships. Known for strong problem-solving abilities, clear communication, and the capacity to thrive in dynamic, fast-paced environments.

Overview

4
4
years of professional experience

Work History

Service crew member

McDonald's
Edmonton
09.2023 - 01.2025
  • Provided excellent customer service by addressing guest needs and ensuring satisfaction with food and service quality
  • Assisted customers with inquiries and product recommendations to improve their experience

Student Volunteer

Afro Caribbean Foods
Edmonton
02.2024 - 04.2025
  • Assisted in organizing food donations and helping visitors with questions.
  • Help sort,organize and distribute food donations to meet community needs efficiently
  • collaborated with team members to prepare hampers and respond to inquiries from the public

Customer service representative

Best Buy
12.2020 - 06.2023
  • Assisted customers with product inquiries, troubleshooting, and returns
  • Educated customers on the latest technology and helped them find the right solutions

Customer/sales Representative

Airtel
06.2018 - 11.2020
  • Greeted customers entering the store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Worked flexible schedule and extra shifts to meet business needs

Education

Bachelor of Science - information technology

Concordia University of Edmonton
11-2027

High School Diploma -

Airforce Military School
Kaduna, Nigeria
03-2023

Skills

  • Time management
  • Strong communication skills
  • Flexible and physically capable
  • Customer assistance
  • Merchandising
  • Fast paced environment adaptability
  • Conflict resolution initiative

Accomplishments

  • Increased customer satisfaction scores by 15% through consistent service excellence.
  • Resolved over 90% of customer inquiries on first contact at Best Buy.
  • Exceeded monthly sales targets by 20% for three consecutive months at Airtel.
  • Trained team members, reducing onboarding time by 25% at McDonald's.

Awards

Employee of the month- Airtel Q3 2020

Top sales Representative-  Style democracy 2024

Award for excellent conduct- Airforce Miitary school 

Timeline

Student Volunteer

Afro Caribbean Foods
02.2024 - 04.2025

Service crew member

McDonald's
09.2023 - 01.2025

Customer service representative

Best Buy
12.2020 - 06.2023

Customer/sales Representative

Airtel
06.2018 - 11.2020

Bachelor of Science - information technology

Concordia University of Edmonton

High School Diploma -

Airforce Military School

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DANIEL OTORKPA