Daniel Osei Owusu.
Glace Bay,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix
Glace Bay, NS
04.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Housekeeper
Mövenpick Ambassador Hotel
Accra, Ghana
09.2019 - 10.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Salesperson
ShopRite Supermarket
Accra, Ghana
08.2016 - 10.2018
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
Bachelor Of Science - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 11.2023
Skills
- Product Knowledge
- Strategic sales knowledge
- Customer Education
- Computer Proficiency
- Project management abilities
- Client Relations
- Call center experience
- Minute Taking
- Dispute Resolution
- Customer Relationship Management (CRM)
Languages
English
Reference
TL - Susan McLeod
9028423800
Ato Qwayson
+233 574377879
Supervisor
Mövenpick Ambassador Hotel.
Jeremy
+233 547141515
Supervisor
ShopRite Supermarket
Timeline
Customer Service Representative
Concentrix
04.2024 - Current
Housekeeper
Mövenpick Ambassador Hotel
09.2019 - 10.2023
Salesperson
ShopRite Supermarket
08.2016 - 10.2018
Bachelor Of Science - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology