DANIEL ONGERA MONYONCHO
Toronto
Overview
20
20
years of professional experience
Work History
Community Engagement Worker/ Drop In Worker
Margaret's Housing and Community Services
08.2023 - Current
- Ensure the area near the Drop-in and the designated community areas are free of used harm reduction supplies, refuse, garbage and other litter by ensuring proper disposal.
- Conduct regular patrols throughout the day in various locations including streets, encampment areas, and community centers to identify and engage with individuals in need.
- Participate in development and implementation of outreach strategies and programs to effectively reach and support the targeted population.
- Act as a community resource for conflict resolution,mediation, facilitation, building consensus and strengthening community relationship.
- Collaborate with internal teams to facilitate seamless referrals to services like housing,employment,mental health and addictions services and case management.
- Advocate on behalf of clients to ensure they receive appropriate support.
- Assist clients in navigating complex systems including healthcare, social services and legal systems
- Build and maintain good relationships with community partners, service providers,and stakeholders.
- Respond to community concerns from neighbours, businesses,the police and other stakeholders to enhance productive community.
- Maintain accurate and up to date records of clients interaction, services provided, and outcomes achieved.
- Prepare regular reports on outreach activities, clients progress, and program effectiveness
- Ensure all data collection complies with organizational policies and confidentiality standards
- Attend regular team meetings and supervision sessions to review case work and receive support
- Represent the organization at community meetings, events, and forum to advocate for the needs of the marginalized populations
WAREHOUSE AGENT
DHL EXPRESS WORLDWIDE
01.2012 - 12.2019
- Operated machinery to support production goals and maintain quality standards.
- Provided support for various departments to ensure smooth operations.
- Completed inventory checks for accurate stock management.
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Contributed to successful audits by maintaining thorough recordkeeping practices for all incoming shipments and outgoing orders.
SALES AND MARKETING REPRESENTATIVE
LONDON DISTILLERS EAST AFRICA
11.2004 - 12.2007
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships
- Performed research to analyze customer behavior, purchasing habits, trends and preferences
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data
- Prepared reports for competitive products
- Planned events such as product launches, trade shows and conferences
Education
Diploma - Community Service Worker
Academy of Learning Career College
11-2025
SALES MANAGEMENT AND MARKETING -
DIMA COLLEGE
Nairobi, KenyaBUSINESS MANAGEMENT AND ADMINISTRATION -
TRANSNATIONAL INSTITUTE OF BUSINESS STUDIES
GRADUATE -
KENYORO HIGH SCHOOL
11.1999
Skills
- Empathy
- Patience
- Good communication skills
- Conflict resolution
- Time management
- Documentation skills
- Flexibility
- Active listening
- Respect
- Well organized
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Community Engagement Worker/ Drop In Worker
Margaret's Housing and Community Services
08.2023 - Current
WAREHOUSE AGENT
DHL EXPRESS WORLDWIDE
01.2012 - 12.2019
SALES AND MARKETING REPRESENTATIVE
LONDON DISTILLERS EAST AFRICA
11.2004 - 12.2007
BUSINESS MANAGEMENT AND ADMINISTRATION -
TRANSNATIONAL INSTITUTE OF BUSINESS STUDIES
GRADUATE -
KENYORO HIGH SCHOOL
Diploma - Community Service Worker
Academy of Learning Career College
SALES MANAGEMENT AND MARKETING -
DIMA COLLEGE
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