Daniel Omran
Concord
Summary
Over 10 years’ experience in retail environment. To obtain employment as a customer services specialist in a well-known warehouse or retail company with possible future opportunities in customer service.
Overview
25
25
years of professional experience
Work History
Caretaker
IHSS Public Authority
Pleasant Hill
01.2020 - Current
- Provided daily care and support for residents' personal needs.
- Assisted with meal preparation and ensured dietary requirements were met.
- Maintained cleanliness and organization of living spaces and common areas.
- Engaged residents in meaningful activities and social interactions.
- Coordinated transportation for appointments and community outings as needed.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Provided assistance to disabled persons in accordance with their individual needs.
- Organized storage areas in order to maximize space efficiency.
- Assisted with moving furniture or other items as requested by staff members or visitors.
- Handled minor painting and decorating tasks to maintain aesthetics.
- Performed light housekeeping duties including laundry and meal preparation.
- Provided courteous and prompt service to address tenant or guest concerns and requests.
- Provided basic care to resident animals, including feeding, grooming, and exercising.
- Ensured security of buildings by locking doors, closing windows, and setting alarm systems.
- Kept inventory of cleaning supplies, tools, and equipment, reordering as necessary.
Salesman
Mens Wearhouse
Walnut Creek
06.2019 - 12.2023
- Assisted customers in selecting appropriate attire for various occasions.
- Maintained inventory levels and organized stockroom efficiently.
- Provided product knowledge to enhance customer shopping experience.
- Collaborated with team members to meet daily sales goals.
- Processed transactions accurately using point-of-sale systems.
- Ensured store presentation met corporate visual standards consistently.
- Trained new staff on sales techniques and customer service protocols.
- Managed customer inquiries and resolved issues promptly and professionally.
- Educated customers on product features and technical details to highlight benefits.
- Greeted customers and provided information about products and services.
- Demonstrated product features, benefits and use to potential buyers.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Provided timely follow-up on inquiries made by potential customers.
- Developed relationships with key accounts to increase sales volume.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Maintained list of prospects for future marketing efforts.
- Conducted regular sales meetings to review performance and develop strategies for achieving goals.
Material Handler
Goodwill Industries
Concord
06.2018 - 06.2019
- Carried and hand trucked supplies to work stations and/or loading zones
- Loaded and unloaded to and from designated storage areas, such as racks and shelves, vehicles, and trucks
- Wrapping and recorded number of units handled and moved, using daily production sheet and work tickets
- Operated forklifts and pallet jacks for efficient material movement.
- Sorted and organized donated items for processing and distribution.
- Assisted in loading and unloading delivery trucks for timely transportation.
- Collaborated with team members to ensure smooth workflow in the warehouse.
- Maintained cleanliness and safety standards throughout work areas.
- Trained new staff on safety protocols and operational procedures.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Supported other warehouse personnel in completing tasks efficiently.
Delivery Driver
Door Dash, Sprig, Caviar
San Francisco
02.2014 - 09.2016
- Looked after the loading and unloading of the shipments, assisted in the delivery procedures, and implemented ways to enhance the warehouses
- Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction
- Successfully complete completed all deliveries by time requested
Cashier
Fry’s Electronics
Concord
10.2015 - 02.2016
- Operating a cash register in the front check out and self-motivated with a strong desire to learn new products
- Updating merchandising schematics with new products and ability to work in a fast-paced, rapidly changing environment
- Utilizing reports to locate product for transfer or re-pricing
Security Guard
Safeway Grocery Store
East Bay
12.2011 - 05.2013
- Daily patrolling on foot or on vehicle to assure the security of assigned area.
- Provided escort services to visitors and customers
- Keep an eye and report irregularities like leaking water pipes, security doors left unlocked, presence of unauthorized persons etc.
Wait staff
Wait Staff Center Plate
San Francisco
12.2000 - 05.2010
- Directed daily store operations and administration; growing revenue and driving standards of excellence to ensure outstanding customer service; managed safety and security of cash, inventory, employees and store assets
- Maintained and organized financial paperwork, made deposits, handled all cash duties and ordered inventory
- Managed customer satisfaction and fostered return-customer activity; responded to customer requests
Education
Some College (No Degree) - English
City College of San Francisco
San Francisco, CASkills
- Cashier
- Customer Service
- Security
- Driver
Accomplishments
- Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
- Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.
- Performed follow-up customer satisfaction reviews to identify opportunities to improve services or procedures.
- Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
Summary Of Qualification
- Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
- Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.
- Performed follow-up customer satisfaction reviews to identify opportunities to improve services or procedures.
Timeline
Caretaker
IHSS Public Authority
01.2020 - Current
Salesman
Mens Wearhouse
06.2019 - 12.2023
Material Handler
Goodwill Industries
06.2018 - 06.2019
Cashier
Fry’s Electronics
10.2015 - 02.2016
Delivery Driver
Door Dash, Sprig, Caviar
02.2014 - 09.2016
Security Guard
Safeway Grocery Store
12.2011 - 05.2013
Wait staff
Wait Staff Center Plate
12.2000 - 05.2010
Some College (No Degree) - English
City College of San Francisco