Daniel Olvera
Panorama City
Summary
Experienced barista and shift supervisor with a proven track record of leading teams, streamlining daily operations, and delivering exceptional customer service. Skilled in optimizing workflows, mentoring staff, and fostering a collaborative, high-performing work environment.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
Van Nuys
05.2021 - Current
- Collaborated with management on promotional events, resulting in increased sales through targeted initiatives.
- Fostered positive work environment through clear communication, teamwork, and proactive problem-solving.
- Resolved customer concerns professionally, demonstrating empathy while finding solutions in line with company standards.
- Cultivated barista skills, enabling team members to advance to trainer and shift supervisor roles.
- Collaborated with management on promotional events, resulting in increased sales through targeted initiatives.
- Cultivated barista skills, enabling team members to advance to trainer and shift supervisor roles.
- Managed inventory levels and restocked supplies to maintain store readiness.
Barista Shift Supervisor
Universal Studios
Studio City
06.2019 - 05.2020
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Implemented workflow improvements, leading to faster service during peak hours.
- Implemented workflow improvements, leading to faster service during peak hours.
- Resolved customer concerns, contributing to enhanced guest satisfaction.
- Trained new team members on barista skills and cash handling procedures, ensuring consistent performance across the team.
Starbucks Manager
Ralphs Grocery Store
Van Nuys
05.2014 - 05.2019
- Ensured exceptional customer service during high-volume, fast-paced operations.
- Supervised and scheduled team, fostering motivation to enhance productivity and engagement.
- Developed scheduling systems to ensure adequate coverage during peak hours and improve workflow.
- Coordinated schedules to align staffing with peak shopping hours.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Supervised and scheduled team, fostering motivation to enhance productivity and engagement.
- Implemented promotional displays to enhance product visibility and sales.
- Strictly followed all cash, inventory and labor policies and procedures.
- Followed food safety procedures according to company policies and health and sanitation regulations.
Education
High School Diploma -
Panorama high school
Panorama City, CA, United StatesSkills
- Problem solving
- Shift planning
- Operational decision making
- Quality assurance
- Equipment troubleshooting
- Customer service training
- Team training
- Staff motivation
- Multi-tasking organization
- Interpersonal skills
- Interpersonal skills
- Interpersonal skills
Timeline
Shift Supervisor
Starbucks
05.2021 - Current
Barista Shift Supervisor
Universal Studios
06.2019 - 05.2020
Starbucks Manager
Ralphs Grocery Store
05.2014 - 05.2019
High School Diploma -
Panorama high school