Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additionalinformation
Languages
Timeline
Generic

Daniel Oluwafemi Okeowo

Binbrook,ON

Summary

Knowledgeable [Desired Position] with strong background in cloud infrastructure and support. Proven track record of resolving complex technical issues and optimizing client cloud environments. Demonstrated proficiency in troubleshooting and customer communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer

N-Able
02.2021 - Current
  • Developing and implementing policies for the use of cloud services, managing requests for new technology, establishing a secure cloud environment, and ensuring appropriate availability of services
  • Solid knowledge of cloud services such as Azure, AWS and container virtualization
  • Diagnosing & troubleshooting user facing service incidents & outages
  • Diagnosing, resolving problems in high-throughput web applications & network services
  • Carried out technical requirement analysis (New and Old feature testing, Service FRS Creation and Analysis, Implementation Review and Partner Analysis)

Lead IT Specialist – Landside Access Modernization Project (LAMP)

Los Angeles World Airports (LAWA)
05.2017 - 03.2020
  • Installed, configured, tested and maintained operating systems (Windows/Mac), application software and system management tools
  • Experience with Microsoft Windows server technologies (Server 2008 R2/2012/2016/2019) & experience with Microsoft Office Suite
  • Provided Disaster Recovery support by assisting in defining/reviewing disaster recovery plans and by participating in testing
  • Experience with Cloud Infrastructure (Azure/AWS), Virtualization Solutions (VMware, Hyper-V), O365, DNS, DHCP, Clustering services, Windows Security, deployment services, DFS and other Microsoft infrastructure services
  • Managing networking fundamentals - TCP/IP, DNS, SMTP, Microsoft Active Directory experience
  • Oversaw the Incident/Problem Management, Asset management, Inventory Management within LAMP
  • Monitored and maintained the computer systems and networks of the organization
  • Enforced standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Streamlined technical support process for enhanced user satisfaction and faster issue resolution.

IT Consultant

California State University, Fullerton
06.2014 - 01.2017
  • Collaborated with management team to streamline the department’s business processes and workflow
  • Provided consultation and training to the faculty members on latest technologies, tools, gadgets, networks and applications
  • Provided hardware and software support for Windows and Mac Laptops
  • Aided faculty in managing and accessing their email and campus portal accounts and campus network facilities keeping intact the IT security policies of university
  • Provided front-end technical assistance to faculty with their issues using ServiceNow
  • Conducted data analysis on support tickets to provide feedback to management team, increasing almost 70% productivity across all IT division
  • Experience with SD project lifecycle (Agile)

Education

Master of Science - Information Systems

California State University
California, US
12.2016

Skills

  • Network troubleshooting
  • Windows administration
  • Customer support
  • Cloud architecture design
  • SQL expertise
  • Incident management
  • Monitoring tools
  • ITIL framework
  • Azure proficiency
  • Virtualization technologies
  • Security best practices
  • Continuous integration
  • Troubleshooting
  • Incident response
  • Load balancing
  • Cloud computing

Certification

  • ITIL v3 Foundation Certification
  • Amazon AWS Cloud Practitioner
  • Microsoft Certified: Azure Administrator
  • Microsoft Certified: Azure Security Engineer
  • Oracle Database: SQL Fundamentals
  • Prince2 Project Management Foundation Certificate

Accomplishments

  • Migrated over 300 computers from windows 7 to 10 in two months with minimal downtime.
  • Maintained a 98% satisfaction rating over a 36-month period as an IT Specialist.
  • Successfully implemented an advanced remote assistance procedure that cut the time to assist customers overall by half.
  • Designed new knowledge base database, known procedure documentations, and business management documents' templates.

Additionalinformation

Real Estate, Yardi, Entrata

Languages

English
Native or Bilingual

Timeline

Cloud Support Engineer

N-Able
02.2021 - Current

Lead IT Specialist – Landside Access Modernization Project (LAMP)

Los Angeles World Airports (LAWA)
05.2017 - 03.2020

IT Consultant

California State University, Fullerton
06.2014 - 01.2017

Master of Science - Information Systems

California State University

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Daniel Oluwafemi Okeowo