Daniel Olayiwola
Winnipeg
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Proven ability to handle multiple tasks efficiently, ensuring smooth operations and providing support to executive teams. Adept at collaborating with teams and adapting to changing needs, consistently driving the achievement of organizational goals. Recognized for reliability and fostering a positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative Seasonal
Bradford Exchange
02.2024 - 01.2025
- Resolved customer inquiries by providing accurate information and solutions.
- Addressed customer complaints to improve satisfaction and loyalty.
- Assisted customers with product selection and queries for enhanced shopping experience.
- Improved customer retention by effectively managing difficult situations.
- Exceeded service expectations, consistently delivering prompt and courteous support.
- Delivered product information to educate customers and facilitate decision-making.
- Utilized CRM software to track and manage customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Administrative Officer
Mallin Contracting Inc.
11.2021 - 12.2023
- Assisted in managing schedule and appointments for seamless time management.
- Supported financial tasks by processing invoices and payments.
- Managed and reported subcontract status to leadership teams.
- Assisted in Preparing comprehensive RFPs and RFQs to solicit competitive bids from suppliers, ensuring best value for the company.
- Streamlined contract management processes by implementing efficient filing systems and digital recordkeeping.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
Safety Lead & Office Administrative Assistant
JC PAVING LTD
11.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Coordinated office schedules to enhance team productivity.
- Facilitated onboarding for new employees, ensuring smooth integration into the team.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained accurate records for reliable data retrieval.
- Assisted in financial record-keeping, supporting budget management.
- Prepared reports and presentations to aid decision-making.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Sewer & Water Foreman
JC Paving Ltd.
05.2018 - 11.2020
- Repaired and maintained infrastructure, ensuring proper flow within sewer systems.
- Completed inspections to identify blockages and implemented solutions to prevent overflow.
- Operated heavy machinery for excavation and repair of sewer pipelines.
- Implemented safety protocols to reduce hazards during sewer maintenance tasks.
- Assisted in training new staff members on best practices for sewer maintenance.
- Delivered high-quality results under tight deadlines through effective prioritization of urgent tasks and efficient workflow management.
- Supported citywide initiatives for sustainable waste management by participating in educational programs and community outreach events.
Education
Certificate of Environmental Management -
University of Calgary
Bachelor of Arts - Urban Environment
University of Winnipeg
Winnipeg, Manitoba03-2025
Diploma in Occupational Health, Safety, and Environment - Occupational Health And Safety
University of Calgary
03-2024
Skills
- Proficiency in GIS software
- Strong Communication Skills
- Team collaboration
- Customer service
- Conflict resolution
- Product knowledge
- Data entry
- CRM software
- Professional demeanor
- Sales support
Certification
- First Aid Certification
- Manitoba Driver's License
- Confined Space Entry Supervisor Training Certificate
- Advanced Diploma in Occupational Health and safety.
Timeline
Customer Service Representative Seasonal
Bradford Exchange
02.2024 - 01.2025
Administrative Officer
Mallin Contracting Inc.
11.2021 - 12.2023
Safety Lead & Office Administrative Assistant
JC PAVING LTD
11.2020 - 08.2021
Sewer & Water Foreman
JC Paving Ltd.
05.2018 - 11.2020
Certificate of Environmental Management -
University of Calgary
Bachelor of Arts - Urban Environment
University of Winnipeg
Diploma in Occupational Health, Safety, and Environment - Occupational Health And Safety
University of Calgary
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