Daniel Okitondo

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Enhanced customer satisfaction by efficiently addressing and resolving rink-related concerns and issues.
• Ensured rink safety by conducting regular inspections and promptly addressing potential hazards.
• Maintained a clean and organized rink environment for optimal customer experience.
• Assisted with skate rentals, providing patrons with properly fitted equipment to ensure comfort and safety.
• Working harmoniously and professionally with co-workers and supervisors
• Cleaning and setting up locker rooms attended by hockey players for games and tournaments at set times

• Improved worksite safety by consistently adhering to established protocols and regulations.
• Completed tasks efficiently for timely project completion within set deadlines.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.

• Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
• Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
• Collaborated with architects, designers, and construction teams to develop comprehensive landscaping plans for residential and commercial properties.
• Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
• Operate powered equipment such as mowers, twin axle vehicles, electric clippers, and pruning saws
• Care for established lawns by aerating, weeding, grubbing and removing thatch, and trimming and edging around flower beds and walls

• Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
• Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
• Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
• Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
• Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.

• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
• Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
• Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Able to take a high volume of calls while entering a substantial amount of data at the same time.
• Maintaining the concentration and focus in order to meet performance goals.

• Provided necessary information regarding annual meetings, and changes to investments to big shareholders.

• Conducted and lead multiple training courses to fellow coworkers.

• Use computers for various applications, such as database management and Word processing.

• Organized forms, made photocopies, filled records, and prepared correspondence and reports.

• Transcribed data after verifying information to deliver projects with 100% accuracy.

• Provide proactive, insightful ideas and solutions for client consideration based on best practices and industry expertise.

• Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
• Reduced loading time for trucks by efficiently sorting and stacking packages according to the delivery sequence.
• Ensured timely deliveries with accurate route planning and effective communication with the driver.
• Maintained high customer satisfaction by promptly resolving issues related to deliveries and handling special requests professionally.
• Expedited package unloading at each stop through quick assessment of drop-off locations and efficient handoff techniques.

• Responding to inquiries related to driver licensing determines candidate status.

• Provides data with respect to test or re-test strategies and directions relating to the different classes of licenses.

• Thoroughly verifies the validity of documents presented by the applicants to avoid fraudulent registrations.

• Conducts and processes knowledge tests, dispatches road test arrangements.

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.