Fortune Okoh
Hamilton,ON
Summary
Second-year software development student with exceptional communication skills and customer service experience. Experience in collaborating effectively with team members with the purpose of translating complex technical concepts for non-technical stakeholders. Hardworking individual committed to producing top-notch work, with strong attention to detail and the ability to work independently or as part of a team to meet project deadlines. Possess technical skills and communication abilities to make a well-rounded individual who can contribute to the success of any organization.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
07.2022 - 09.2022
- Cross-trained and provided backup support for organizational leadership.
- Handled over 25 inbound customer inquiries per day
- Created and maintained detailed database to develop promotional sales.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
Data Entry Clerk/Customer Service Associate
AllGood.Shop
12.2019 - 01.2020
- Evaluated source documents to locate needed information.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Used computer software to store and retrieve data.
- Created, refined, and maintained over 200 vendor listings which enabled seamless consumer interaction driving sales by 32%
Education
Advanced Diploma - Software Development
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2025
Skills
- Time management
- Written and Verbal Communication
- Attention to Detail
- Customer service skills
- Active listening
- Data entry skills
- Accurate keyboarding
- Multi-tasking skills
- Microsoft Office suite :- Word, Excel, Outlook
- HTml, Css and Java
Timeline
Customer Service Representative
Alorica
07.2022 - 09.2022
Data Entry Clerk/Customer Service Associate
AllGood.Shop
12.2019 - 01.2020
Advanced Diploma - Software Development
Mohawk College of Applied Arts And Technology
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