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Daniel Nguyen
Front Desk Agent
Calgary,AB
Summary
Meticulous Front Desk Clerk, bringing 3 years of experience in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Online Business Owner
Global Online Business
Calgary, Alberta
06.2021 - Current
- Created and monitored promotional approaches to increase sales and profit levels.
- Increased sale by 10% upon customer's requests.
- Managed over 40 customers calls per day.
- Handled challenging situations with ease.
Catering Server
Chartwell Compass Group
Calgary, Alberta
2019.05 - 2021.04
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Distributed meals to about 50 VIP clients every day.
- Increased sales significantly by up selling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dietary restrictions and served guests with special needs.
- Report any health and safety incident, security breaches, concerns or suspicious behavior to supervisor or manager on duty.
- Worked flexibly on weekends and holidays.
Hotel Front Desk Clerk
Hotel Sait ( Professional Training)
Calgary, Alberta
04.2018 - 04.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Check guests in, issue room keys, provide information on hotel services and room location.
- Check guests out, including resolving any late or disputed charges.
- Up-sell rooms by 10% where possible to maximize hotel revenue.
- Collected room deposits, payments and makes change for guests.
- Ensured rates and account folios are set up and managed correctly.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Recorded guest preferences in PMS system.
- Responded to telephone, e-mail, and in-person inquiries from clients, business partners.
- Wrote all wake-up call requests on specified form and enter on switchboard.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Report any health and safety incident, security breaches, concerns or suspicious behavior to supervisor or manager on duty.
- Updated in-house, arrival, departure, and room status reports every two hours
- Worked flexibly on weekends and holidays.
Education
Diploma - Hospitality Management
SAIT
1301 16 Ave NW, Calgary, AB T2M 0L4 09.2016 - 10.2019
Skills
Customer Service - 3 Years
undefinedAccomplishments
- Used special features as sale tool to upsell room services.
- Recorded guest preference to provide better marketing approaches.
- Collaborated with other room divisions to enhance the guest service.
- Asked cash guest with an imprint of Credit Card to cover entire stay.
- Pre-registered guest to speed up guest's arrival for VIP or Group.
Affiliations
- HOSPO Career Expo for SAIT
- Eucharistic Youth Leader of St.Vincent Church
Software
Timeline
Online Business Owner
Global Online Business
06.2021 - Current
Catering Server
Chartwell Compass Group
2019.05 - 2021.04
Hotel Front Desk Clerk
Hotel Sait ( Professional Training)
04.2018 - 04.2019
Diploma - Hospitality Management
SAIT
09.2016 - 10.2019
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