DANIEL MULINDA
BRAMPTON,ON
Summary
I’m a organized and hard working candidate seeking a full time position in merchandising. Successful at managing multiple priorities and task while maintaining a strong work ethic and exhibiting a positive attitude. Proficient in following work orders and accurately completing tasks, with the willingness to take on added responsibilities to meet team goals. Eagerness to obtain a position to utilize skills in team building, coordination, physical labor, critical thinking and customer service skills to assist guest with a knowledgeable helping hand resulting in a great experience which will ultimately help drive sales and keep members coming back to visit.
Work History
Customer Service Agent
Salvation Army
Brampton, ON
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Facilitated communications through management of inbound and outbound customer calls.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
Days Inn Hotel
Brampton, ON
08.2023 - Current
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Adapted to new applications and maintained knowledge of current technologies.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Computer Network Electronics Technician
06.2012
- Successfully Completed High School Equivalency Certification
- Awarded [Award Name]
Skills
- Customer Service
- Team building
- Critical thinking
- Dependable
- Detail-oriented
- Good listening skills
- Planning and Coordination
- Excellent work ethic
- Multitasking abilities
- Fast leaner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent - Days Inn Hotel
08.2023 - Current
Customer Service Agent - Salvation Army
07.2023 - Current
MAKERERE UNIVERSITY - Bachelor of Science, Computer Network Electronics Technician
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