Daniel Morcos
Pierrefonds,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Club Piscine Super Fitness
06.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse Clerk
Club Piscine Super Fitness
06.2022 - 09.2022
- Increased warehouse efficiency by implementing an organized filing system for accurate recordkeeping.
- Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
Education
High School Diploma -
École Secondaire Saint-Georges
Senneville, QC06.2024
Skills
- Data Collection
- Communicaton
- Works well with others
- Adaptable
- Data Entry
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Club Piscine Super Fitness
06.2023 - 09.2023
Warehouse Clerk
Club Piscine Super Fitness
06.2022 - 09.2022
High School Diploma -
École Secondaire Saint-Georges
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