Daniel Masse
Schumacher
Summary
Dynamic Parts Manager with a proven track record at Laflamme Mechanical Contracting Inc, enhancing inventory management and customer service. Expert in coordinating paperwork and conducting audits, resulting in improved accuracy and efficiency. Adept at fostering customer relations while successfully managing warranty claims and supplier performance to reduce costs.
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
5
5
years of professional experience
Work History
Parts Manager
Laflamme Mechanical Contracting Inc
04.2021 - 04.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Parts Department Clerk
Cj Equipment
05.2020 - 09.2020
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed expertise in various automotive systems, allowing for more informed assistance to customers seeking specific components or advice.
- Contributed to increased sales revenue by upselling products when appropriate opportunities arose.
- Provided excellent customer service, assisting clients with their automotive parts needs.
- Researched vehicles and parts via physical catalogs and electronic means.
Education
High School Diploma -
Northern Secondary High
Sturgeon Falls, ON05-1989
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Inventory auditing
- Customer relations
- Coordinating paperwork
- Purchasing oversight
Languages
French
Native or Bilingual
Timeline
Parts Manager
Laflamme Mechanical Contracting Inc
04.2021 - 04.2025
Parts Department Clerk
Cj Equipment
05.2020 - 09.2020
High School Diploma -
Northern Secondary High
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