Daniel Mark
Kirkfield,ON
Summary
Versatile Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in operations and people leadership.
Overview
16
16
years of professional experience
Work History
Director of Sales (Interim)
Q2 Management
07.2023 - Current
- Managed team of sales representatives, providing guidance, coaching and support.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Director of Operations
Q2 Management
09.2016 - Current
- Responsible 500+ team members across Canada and the United States.
- Developed the strategic corporate expansion plan and lead the effort. Successfully doubling our geographic footprint and revenue. Representing over a $15,000,000 increase to revenue.
- Developed systems and procedures to improve operational quality and team efficiency.
- Launched staff engagement, vision and value programs in addition to robust reporting tools that increased the cultural satisfaction of the organization.
- Collaborated with senior management and department leaders to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Regional Operations Manager
Q2 Management
11.2015 - 09.2016
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Traveled to over 10 locations per week to manage each facility and perform reviews of individual employees.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Operations Manager
Q2 Management
08.2014 - 11.2015
- Coordinated with Regional Operations Manager in different operational issues and activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored key performance metrics to identify areas for improvement.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Trained and guided team members to maintain high productivity and performance metrics.
Regional Supervisor
Q2 Management
11.2009 - 08.2014
- Oversaw off shift support across Canada and the United States.
- Implemented, updates and enforced company policies for standardized operations.
- Generated weekly reports detailing KPIs and operational data.
- Lead training, and employee motivation to minimize turnover and maximize productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections to check quality and compliance with established specifications.
Inspector / Field Supervisor
Q2 Management
02.2008 - 11.2009
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Performed inspections of vehicles, containers and equipment to check for compliance, safety, tampering and evidence of illegal activities.
- Trained inspectors on inspection and testing procedures.
Education
Financial Accounting
Harvard Business School Online
Online03.2022
Economics For Managers
Harvard Business School Online
Online03.2022
CORE
Harvard Business School Online
Online03.2022
Skills
- Strategic Planning and Execution
- Process Improvement
- Operations Oversight
- Risk Mitigation
- Business Management
- Cost Control
- Customer Retention
- Employee Development
- Department Oversight
- KPI Tracking
- Business Forecasting
- Business Growth Initiatives
Languages
English
Full Professional
Timeline
Director of Sales (Interim)
Q2 Management
07.2023 - Current
Director of Operations
Q2 Management
09.2016 - Current
Regional Operations Manager
Q2 Management
11.2015 - 09.2016
Assistant Operations Manager
Q2 Management
08.2014 - 11.2015
Regional Supervisor
Q2 Management
11.2009 - 08.2014
Inspector / Field Supervisor
Q2 Management
02.2008 - 11.2009
Financial Accounting
Harvard Business School Online
Economics For Managers
Harvard Business School Online
CORE
Harvard Business School Online
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