Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Maclean

Vancouver,BC

Summary

Motivated business professional with a valuable background in both the commercial and technical areas of the chemical industry, having successfully worked for a blue chip speciality chemical company within the UK.

Graduating in Chemistry with a First Class Honors and then subsequently taking the step into the chemical industry, I have demonstrated a proven ability to communicate effectively with external stakeholders and navigate through challenging commercial environments such as the changing global business landscape through covid-19. This work resulted in being awarded the European commercial excellence prize most notably for margin management.

Since leaving Synthomer and settling in the country of Canada, I now look to pursue my development in the chemical industry, specifically within the commercial/business sectors. With my interpersonal, analytical and array of experience, I hope to bring value to your company and resume my learning development.

Overview

6
6
years of professional experience

Work History

Key Account Manager

Synthomer Ltd
01.2021 - 07.2023
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Expanded key account base by identifying and cultivating new business opportunities which led to greater market share.

Customer Service and Logistics

Synthomer Ltd
01.2021 - 01.2022
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
  • Collaborated closely with customers and reacted quickly to supply chain issues to maintain high customer satisfaction.

CRM Ambassador

Synthomer Ltd
07.2022 - 07.2023
  • Audited the existing processes for entering and extracting information from the CRM across multiple businesses within a business unit.
  • Implemented new standardized processes across the global business in order to maximise the quality of information generated from the CRM.



Business Development Representative

Synthomer Ltd
09.2020 - 05.2021
  • Diversify the application portfolio of the business by developing and refining the opportunity pipeline by order of priority. The business was very focused on one application and hence new areas were explored.
  • Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector''s unique challenges and opportunities.
  • Managed R&D opportunities with various clients to develop new product ranges.
  • Developed marketing strategies and campaigns to bring new opportunities to the business.

Business Development/Technical Service Graduate

Synthomer Ltd
09.2017 - 09.2018
  • Collaborated internally and externally to improve existing products tailored to the needs of customers. This generated increased sales and a greater foothold in the market.
  • Explored potential new applications and markets for existing products to be used.
  • Worked in the laboratory to simulate how Synthomer products would perform in potential customers applications.

Education

Bachelor of Science - Chemistry

University Of Sussex
Brighton, UK
06.2017

Skills

  • Key account Management
  • CRM Experience
  • Project Management
  • Contract Management and Negotiation
  • Business Development
  • Communication
  • Change management
  • Customer Service

Languages

English
Native or Bilingual
French
Elementary

Timeline

CRM Ambassador

Synthomer Ltd
07.2022 - 07.2023

Key Account Manager

Synthomer Ltd
01.2021 - 07.2023

Customer Service and Logistics

Synthomer Ltd
01.2021 - 01.2022

Business Development Representative

Synthomer Ltd
09.2020 - 05.2021

Business Development/Technical Service Graduate

Synthomer Ltd
09.2017 - 09.2018

Bachelor of Science - Chemistry

University Of Sussex
Daniel Maclean