Daniel Lucero
Sanger
Summary
Proactive guest service agent with a robust background in problem-solving and team training. Recognized for enhancing operational efficiency and maintaining high standards of guest satisfaction across all interactions.
Experienced with managing front desk operations and ensuring guest satisfaction. Utilizes strong communication and organizational skills to resolve issues and streamline processes. Knowledge of hospitality protocols and guest service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Fairfield Inn and Suites By Marriott, Kingsburg Ca
Kingsburg, CA
11.2022 - Current
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Participated in regular staff meetings, offering valuable input on improving hotel operations and guest services practices.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Facilitated room assignments and reservations using property management systems efficiently.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
Night Auditor
La Quinta Inn & Suites
Clovis, CA
10.2019 - 11.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Conducted nightly audits of financial transactions, maintaining accuracy in reports and records.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Coordinated with housekeeping to ensure room readiness for incoming guests each day.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Managed front desk operations during night, maintaining security and guest safety.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Executive Housekeeping Manager
Best Western Village Inn
Fresno, CA
06.2014 - 02.2016
- Oversaw housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Developed training programs for staff, enhancing team efficiency and service quality.
- Implemented inventory management systems, optimizing supply usage and reducing waste.
- Coordinated scheduling for housekeeping staff, improving workflow and coverage during peak times.
- Conducted regular inspections of guest rooms and common areas, maintaining high satisfaction rates.
- Collaborated with maintenance teams to address facility issues promptly, ensuring guest comfort.
- Established performance metrics for housekeeping staff, driving accountability and excellence in service delivery.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
General Manager
OTO Development
Fresno, CA
04.2006 - 01.2010
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Led team initiatives to improve guest satisfaction and operational performance.
- Developed and implemented strategic business plans aligned with corporate goals.
- Mentored junior managers, fostering talent development and leadership skills.
- Analyzed market trends to inform pricing strategies and promotional campaigns.
- Oversaw budget management, ensuring adherence to financial targets and cost controls.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- General Manager of the year Homewood Suites by Hilton
Education
California State Barbering License - Barbering
Moler Barber College
Fresno, CA01-2011
High School Diploma -
Sanger High School
Sanger, CA06-1990
Skills
- Reservation management
- Guest relations
- Professional appearance
- Language proficiency
- Problem-solving skills
- Credit and cash payments
- Customer service
- Microsoft office
- Front desk management
- Reservations
Accomplishments
- Fairfield Inn by Marriott Kingsburg Employee of the 3rd Quarter 2025
- Opening General Manger of the year Homewood Suites by Hilton 2009
- Franchise Hotel of the year Homewood Suites by Hilton 2009
- Customer Service Award by Marriott Hotels 2001
Certification
- High School Diploma class of 1990
- California State Barbering license current
- TIPS Alcohol certified current
- Marriott FOSSE certified
Customer Service Award by Marriott
CS Award was honored to me by Marriott hotels for outstanding customer service and dedication to the hotels brand. This award is only give to a few individuals throughout the year.
Languages
Spanish
Full Professional
Timeline
Front Desk Guest Service Agent
Fairfield Inn and Suites By Marriott, Kingsburg Ca
11.2022 - Current
Night Auditor
La Quinta Inn & Suites
10.2019 - 11.2022
Executive Housekeeping Manager
Best Western Village Inn
06.2014 - 02.2016
General Manager
OTO Development
04.2006 - 01.2010
California State Barbering License - Barbering
Moler Barber College
High School Diploma -
Sanger High School