Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Daniel Loh

Calgary,AB

Summary

Proven team player and customer service expert, I excelled at Flames Community Arena by enhancing customer satisfaction and maintaining high standards of cleanliness and hygiene. Skilled in responsible alcohol service and efficient payment processing, I consistently contributed to a positive guest experience, showcasing strong multitasking abilities and an engaging personality.

Overview

2017
2017
years of professional experience

Work History

Bartender

Flames Community Arena
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Smugglers inn
08.1999 - 04.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Red Lobster Restaurant
01.1991 - 04.1999
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School -

James Fowler High
Calgary, AB

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Payment processing
  • Cash register operation
  • Handling difficult customers
  • Menu memorization
  • Professional appearance
  • Suggestive selling
  • Alcohol awareness
  • Food service
  • Team training and development
  • Food running

Languages

English
Elementary

Timeline

Server

Smugglers inn
08.1999 - 04.2016

Server

Red Lobster Restaurant
01.1991 - 04.1999

Bartender

Flames Community Arena

High School -

James Fowler High

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Daniel Loh