DANIEL LITVIN
Vancouver
Summary
Customer Service and Operations professional with 3+ years of experience across Banking, Consulting, and International Relations sectors. Bringing strong customer engagement and project coordination skills with the focus on company brand representation and additional revenue generation. Confident communicator and conflict mediator.
Overview
3
3
years of professional experience
Work History
Operations Coordinator, Economy and Energy (Contract)
Embassy of Israel in Russia
12.2023 - 05.2024
- Company Overview: International Relations
- Prepare daily reports on a wide range of topics related to bilateral economic and energy interstate cooperation, including currency fluctuations, interest rate forecasts, analytics, etc
- Organized and planned 50+ diplomatic events, meetings, and conferences, considering safety, logistics, and international law compliance
- Provided translation and interpretation services during state-to-business and state-to-state negotiations, and composed negotiation protocols
- International Relations
Customer Service Specialist
GAZPROMBANK
12.2021 - 11.2023
- Company Overview: Top-3 National Bank
- Conducted initial client needs analysis, providing advice on bank products selection, hitting 100% of sales targets
- Operated bank account opening, client information verification (KYC), and further account management for large-scale corporate clients from EMEA region
- Troubleshot client requests, scoring 5.0 out of 5.0 customer satisfaction rate
- Advised clients on the usage of the online banking platform, including transnational, interstate, and special depositary programs
- Conducted initial fraud analysis (money laundering, business accounts) and performed escalation according to internal protocols
- Top-3 National Bank
Operations Intern
EXECUTIVE INSTITUTE
08.2021 - 10.2021
- Company Overview: Recruiting, Staffing Agency
- Coordinated hiring process for 10+ C-level roles across Finance (Private Equity, Banking, Fundraising), Oil, and petrochemical sectors, conducting initial applicant analysis and acting as a point of contact between potential candidates and talent acquisition specialists
- Reduced time spent on early stages of hiring process by 30%, developing a candidate tracking system and a series of communication templates for written and oral communication
- Built and maintained a database of 300+ potential candidates for executive roles across Germany, Austria, and Switzerland
- Provided monthly reports on labor market trends, sharing knowledge of compensation & benefits best practices across various regions and roles
- Recruiting, Staffing Agency
Education
MA - Humanitarian International Relations
MOSCOW STATE INSTITUTE OF INTERNATIONAL RELATIONS
BA - International Relations
MOSCOW STATE INSTITUTE OF INTERNATIONAL RELATIONS
Skills
- Upselling strategies
- Performance tracking
- Phone etiquette
- Microsoft Office
- Customer engagement
- Attention to detail
- Customer Needs Analysis
- Request troubleshooting & Escalation
- Payment/Banking Transactions and Operations
- Project Coordination
- Reporting & Analytics
- Risk & Compliance Awareness
Languages
English
Full Professional
Italian
Professional Working
Russian
Native or Bilingual
Timeline
Operations Coordinator, Economy and Energy (Contract)
Embassy of Israel in Russia
12.2023 - 05.2024
Customer Service Specialist
GAZPROMBANK
12.2021 - 11.2023
Operations Intern
EXECUTIVE INSTITUTE
08.2021 - 10.2021
BA - International Relations
MOSCOW STATE INSTITUTE OF INTERNATIONAL RELATIONS
MA - Humanitarian International Relations
MOSCOW STATE INSTITUTE OF INTERNATIONAL RELATIONS
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