Daniel Leyva
San Jose
Summary
Highly experienced Area Supervisor known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
3
3
years of professional experience
Work History
Sales Associate
SKECHERS Factory Outlet
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Managed efficient cash register operations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Area Supervisor
Ross Dress for Less
11.2021 - 04.2024
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Conducted regular training sessions for new hires, ensuring a consistent level of service across all locations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
Associate's degree - Psychology
San Jose City College
San Jose, CA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Task delegation
- Critical thinking
- Flexible work schedule
- Loss prevention
- Employee training
- Cash handling
- Merchandising
Accomplishments
- Supervised a team of 7 staff members to ensure opening/closing duties were delegated
- Supervised a team of 10 staff members on inventory nights to ensure cleanness of store and price ticketing
- Awarded “Employee of the Month” in 2021.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
SKECHERS Factory Outlet
11.2024 - Current
Area Supervisor
Ross Dress for Less
11.2021 - 04.2024
Associate's degree - Psychology
San Jose City College
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