Daniel Lee
Lethbridge,AB
Summary
A versatile veteran Personal Trainer with 6+ years of experience motivating lifestyle change through individualized program design, attainable goals and multi-disciplinary skills. Demonstrated effective client retention and sales throughout a plethora of demographics including strength training, multi-level joint strength and mobility. Working alongside some of the industry's leading professionals has sparked a passion of health and wellness I am looking to bring to the team at Anytime Fitness.
Overview
8
8
years of professional experience
Work History
Assistant Manager of Customer Operations
Old Navy
Lethbridge, AB
10.2023 - Current
- Provided performance and motivational feedback to employees.
- Optimized inventory for maximum revenue generation.
- Collaborated with upper management to develop and implement business improvements.
- Upheld brand image by maintaining branch cleanliness, approachability and service.
- Adjusted to multiple demands and shifting priorities in fast-paced work environment.
- Coordinated employee schedules to provide adequate staff coverage.
- Supported recruiting, training, and professional development efforts.
- Supported senior managers with day-to-day operational requirements.
- Delegated tasks to appropriate staff members for optimum productivity.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Monitored employee performance using real-time data and reports.
Area Sales Service Manager
Supplement King
Calgary, AB
04.2021 - 02.2023
- Elevated team productivity using practical training and motivational strategies.
- Sustained high customer satisfaction rates with problem resolution and feedback loops.
- Boosted interest in company offerings through promotional events and initiatives.
- Worked with marketing to develop multi-channel advertising campaigns.
- Capitalized on emerging trends to sell new goods and services.
- Persuaded potential customers to purchase items using demos and product samples.
- Maintained supply quality by enforcing procurement policies and procedures.
- Evaluated marketing potential for store locations using statistical data.
- Focused sales and marketing efforts on customer preferences and consumer trends.
- Developed and controlled sales programs through staffing and training initiatives.
Inside Sales Team Lead
Supplement King
Calgary, AB
12.2020 - 04.2021
- Promoted company products through demonstration, explanation, or provision of literature detailing features and benefits.
- Gathered competitive intelligence and analyzed company position to recommend action.
- Monitored sales team performance and provided constructive feedback, mentoring and employee performance reviews.
- Highlighted product features by conducting live demonstrations to boost brand awareness
- Formulated weekly and monthly reports regarding products sold and customer information to supervisor.
- Assisted customers after sales to personally address problems and provide additional support.
- Paired knowledge of customer interests with available products and services to make recommendations.
Retail Supplement Sales Advisor
Supplement King
Airdrie, AB
10.2020 - 12.2020
- Delivered consistent high-quality service to maintain customer loyalty.
- Improved individual performance by accepting direction and feedback.
- Recommended merchandise to suit customer budget and preferences.
- Overcame customer objections using product demonstrations.
- Greeted customers and asked questions to assess needs.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Met sales quotas by utilizing upselling opportunities.
- Secured consistent customer sales with knowledgeable, friendly support.
Personal Trainer
World Health / GYMVMT
Calgary, AB
02.2016 - 10.2020
- Helped clients achieve fitness targets by preparing personalized training programs.
- Maintained client safety through continuous monitoring of techniques and advice on proper form to reduce risk of injury.
- Coordinated personalized training sessions using HIIT and diverse weightlifting programs to support clients' strength and conditioning goals.
- Demonstrated recovery techniques and stretches to relieve soreness, aches and pains.
- Improved client range of motion and reduced risk of injury.
- Developed, implemented and instructed variety of group training sessions for clients.
- Researched new exercise routines and stretches to develop quality training programs.
- Outsourced to other health professionals when a client expressed concerns outside of my scope of practice to ensure optimized care and success rates.
Education
Certificate - First Aid & CPR
St. John Ambulance
Lethbridge, AB01-2023
Unleash The Power Within
Tony Robbins
Online01-2022
Certificate - Personal Fitness Trainer
American Counsel On Exercise
Online01-2020
Certificate - Advanced Coaching For Fitness Professionals
Champion Performance Systems
Calgary, AB01-2019
Certificate - Life Coaching For Fitness Professionals
Champion Performance Systems
Calgary, AB01-2018
Certificate - Nutrition And Fitness
ICS Learning
Online01-2016
Certificate - Strength and Conditioning
International Fitness Holdings
Calgary, ABCertificate - Post Rehabilitation
International Fitness Holdings
Calgary, ABCertificate - Powerlifting Coach
Canada Powerlifting Union
Calgary, ABCertificate - Special Populations
International Fitness Holdings
Calgary, ABCertificate - Program Design
International Fitness Holdings
Calgary, ABCertificate - Kettle Bell 101, 201, 301
International Fitness Holdings
Calgary, ABSkills
- Strong Communication
- Problem-Solving
- Ability to Multitask
- Team Work
- Analytical Thinking
- Client Retention
Languages
English
Native/ Bilingual
Korean
Professional
Timeline
Assistant Manager of Customer Operations
Old Navy
10.2023 - Current
Area Sales Service Manager
Supplement King
04.2021 - 02.2023
Inside Sales Team Lead
Supplement King
12.2020 - 04.2021
Retail Supplement Sales Advisor
Supplement King
10.2020 - 12.2020
Personal Trainer
World Health / GYMVMT
02.2016 - 10.2020
Certificate - First Aid & CPR
St. John Ambulance
Unleash The Power Within
Tony Robbins
Certificate - Personal Fitness Trainer
American Counsel On Exercise
Certificate - Advanced Coaching For Fitness Professionals
Champion Performance Systems
Certificate - Life Coaching For Fitness Professionals
Champion Performance Systems
Certificate - Nutrition And Fitness
ICS Learning
Certificate - Strength and Conditioning
International Fitness Holdings
Certificate - Post Rehabilitation
International Fitness Holdings
Certificate - Powerlifting Coach
Canada Powerlifting Union
Certificate - Special Populations
International Fitness Holdings
Certificate - Program Design
International Fitness Holdings
Certificate - Kettle Bell 101, 201, 301
International Fitness Holdings
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