Daniel Lavergne
Quispamsis,NB
Summary
Driven professional with a proven track record in sales and customer service excellence at Sleep Country. Leveraged sales expertise and interpersonal skills to exceed targets and foster customer loyalty. Skilled in cash handling and adept at creating positive, efficient team environments. Demonstrated ability to increase profitability and operational efficiency in managerial roles. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
29
29
years of professional experience
Work History
Sales Assistant
Sleep Country
04.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Established rapport with customers using active listening and interpersonal skills.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Carpenter Helper
ClAC
01.2023 - 04.2024
- Worked with master carpenters to install decks for both residential and commercial customers.
- Improved worksite efficiency by assisting carpenters with tasks such as measuring, cutting, and assembling materials.
- Increased safety on the job site by identifying potential hazards and addressing them promptly.
- Monitored tool and equipment condition and arranged repairs.
- Followed established job site safety regulations and maintained safe and clean work area.
- Boosted team performance by collecting debris, extra materials, and tools to keep work areas clean and organized.
- Set up and broke down scaffolding, shoring, and other support systems to meet project requirements.
General Manager/Small Business Co-Owner
Water Master Treatment And Lavco Inc
01.1996 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Education
High School Diploma -
KVHS
Quispamsis, NB06.1996
Skills
- Cash Handling
- Sales expertise
- Processing payments
- Cash Register Operation
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Sales Assistant
Sleep Country
04.2024 - Current
Carpenter Helper
ClAC
01.2023 - 04.2024
General Manager/Small Business Co-Owner
Water Master Treatment And Lavco Inc
01.1996 - 01.2023
High School Diploma -
KVHS
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