Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Daniel Lachance

Bowmanville,ON

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.


Overview

45
45
years of professional experience

Work History

Retail Sales Associate

Golftown
08.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Participated in periodic inventory counts to maintain accurate stock levels.

Department Sales Manager

Golftown
10.2021 - 07.2023
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Established clear communication channels with store management, ensuring seamless collaboration between departments in support of overall business objectives.
  • Achieved consistent department growth by setting clear goals, monitoring progress, and adjusting tactics as needed to meet targets.
  • Led by example in consistently meeting personal sales targets while motivating team members to achieve their own individual goals as well.
  • Boosted customer satisfaction rates by focusing on providing exceptional service and addressing customer concerns promptly.
  • Oversaw daily operations of the department to ensure efficient use of resources, timely completion of tasks, and adherence to company policies.
  • Fostered a positive work environment within the department by promoting open communication channels among team members and recognizing top performers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.

Automotive Finance Manager

Wietzes Motors/Thornhill Toyota
01.1990 - 07.2021
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
  • Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
  • Proactively identified solutions for customers experiencing credit issues.
  • Assisted customers with completing loan applications and other paperwork.
  • Explained very technical financial information to applicants in easy to understand language.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Processed loan applications and monitored progress from start to finish.
  • Increased repeat business by establishing trust and rapport with customers through transparent and ethical finance practices.
  • Streamlined loan approval processes, reducing wait times for customers and increasing overall efficiency.
  • Increased sales team effectiveness with comprehensive training on finance options and upselling techniques.
  • Supported sales objectives, collaborating with sales team to identify opportunities for finance-related upsells.
  • Achieved top customer service ratings by providing clear, understandable explanations of finance terms and conditions.
  • Developed relationships with banks and financial institutions to secure competitive loan rates for clients, enhancing customer satisfaction and loyalty.
  • Implemented customer relationship management system to track client interactions and follow up on leads, improving conversion rates.
  • Negotiated with lenders to obtain approvals for challenging credit profiles, expanding customer base.
  • Maintained compliance with all regulatory requirements, ensuring all finance agreements met state and federal guidelines.
  • Improved customer satisfaction with personalized follow-up calls to ensure clarity and satisfaction with finance agreements.
  • Enhanced dealership reputation by resolving finance-related customer complaints promptly and effectively.
  • Optimized financial offerings by regularly reviewing and adjusting finance and insurance products to meet market demands.
  • Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
  • Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
  • Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
  • Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.

Retail Store Manager

Woolworths
01.1980 - 10.1990
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed store organization, maintenance, and purchasing functions.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Optimized store displays and appearance via strategic merchandising.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Client relations
  • Sales management
  • Regulatory compliance
  • Contract preparation
  • Strong negotiation skills
  • Strong multi-tasking
  • Retail operations

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Retail Sales Associate

Golftown
08.2023 - Current

Department Sales Manager

Golftown
10.2021 - 07.2023

Automotive Finance Manager

Wietzes Motors/Thornhill Toyota
01.1990 - 07.2021

Retail Store Manager

Woolworths
01.1980 - 10.1990

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Daniel Lachance