Summary
Overview
Work History
Education
Skills
Location
Languages
Timeline
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Daniel Kornishev

Ottawa,Canada

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Millennium1Solutions
06.2018 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Provided client with up to date information regarding logistics.
  • Replied to email inquiries sent in by customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Teller

MONEY MART
03.2017 - 05.2018
  • Answered customer inquiries regarding transaction history, services charges, and interest rates.
  • Answered telephone inquiries on loans and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.

Education

High School Diploma -

All Saints Catholic High School
Kanata, Ontario
01.2013

Skills

  • Inbound Call Management
  • Inbound Customer Service
  • Information Verification
  • Cash Handling
  • Case Management
  • Exceptional customer service

Location

Ottawa, Ontario

Languages

English

Timeline

Customer Service Agent

Millennium1Solutions
06.2018 - 08.2023

Teller

MONEY MART
03.2017 - 05.2018

High School Diploma -

All Saints Catholic High School

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Daniel Kornishev