DANIEL KILFORD

• In training for the conductor program at CPKC
• Developed strong communication skills to relay crucial information between train crew members effectively.
• Communicated through various methods to conduct train movement.
• Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
• Prepared forms, required reports, switch lists and train orders daily.

• Supported team members with necessary resources by maintaining a well-stocked supply room and organized workspace.
• Improved customer satisfaction rates with prompt and courteous support for inquiries and concerns.
• Sales planner for upcoming ads and merchandising

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Rotated merchandise and displays to feature new products and promotions.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

• Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
• Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
• Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.

• Spearheaded customer service initiatives, sales forecasting, invoice management, and schedule coordination.

• Led a dynamic grocery team, overseeing buying, supplier interactions, and sales vendor relationships.

• Implemented robust inventory control practices and conducted productive weekly manager meetings.