Daniel Kenneth
Mississauga,ON
Summary
Detail-oriented and results-driven IT Operations Coordinator with over 3 years of experience in the IT landscape, proficient in overseeing and optimizing IT operations. Skilled in project management, collaborating with stakeholders, and implementing strategic IT solutions to enhance organizational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Operations Coordinator
JF Fabrics
01.2023 - Current
- Initiate projects, conduct feasibility studies, prepare business cases, and analyze and document complex data and processes to provide estimates of work effort and duration for projects
- Orchestrated and supervised diverse IT teams and projects aligned with organizational objectives, employing agile methodology to ensure prompt and successful completion
- Collaborative engagement with 3rd Party Vendors to maintain project timelines and update priorities, showcasing effective communication and relationship management skills vital for project success
- Extensive IT responsibilities include maintaining phone systems and network servers, resolving WiFi and network issues, implementing new security and software setups for users, maintaining website functionality, suggesting system upgrades for improved productivity, and meticulously documenting procedures
- Demonstrated expertise in WordPress, API, Shopify Sites, Linux systems, virtual servers, SLQ operations, Crystal Reports modification, IBM AS400 and SAP Systems
- Which are key for business operations
- Transforming raw data into crucial business insights through proficient use of analytics tools
- Create comprehensive Yearly IT audit strategy plans, ensuring every possible risk has been considered
- Developed annual budgets for IT procurement and asset management
- Providing technical support to end-users, troubleshooting hardware and software issue's
- Managed VPN and firewall software, ensuring the integrity and security of the IT infrastructure
- Monitored and optimized the inventory of IT assets, strategically allocating resources for optimal efficiency.
Administrator
XTSC
02.2021 - 01.2023
- Maintained and updated the inventory database, ensuring accurate tracking of company assets and resources
- Conducted regular system updates, patches, and backups to safeguard data integrity
- Managed user accounts, permissions, and access controls, adhering to security best practices
- Led small-scale projects that align with business objectives
- Resolved technical issues through efficient troubleshooting and provided timely support to end-users
- Maintained and updated the company website, ensuring relevant and current content
- Managed hardware and software components related to computer systems, ensuring seamless operations for users within the company.
Education
BSc in Information Technology -
York university
Toronto, ON12.2022
Skills
- IT support
- Project management software
- ITIL
- VBA
- Shopify
- Java
- Project coordination
- JavaScript
- Microsoft SQL Server
- Risk analysis
- Agile
- Team management
- Data analytics
- UX and UI design
- Google Analytics
- Microsoft Excel
- APIs
- ERP and SAP systems
- Crystal Reports
- IT projects management methodology
- Aws
- HTML & CSS
- Linux
- VMWare & Vservers
- SDLC
- SQL
Certification
CompTIA Project+ Certification 03/24
Awards
Dean's Honours Roll, 12/22
Graduated York University with honours level GPA.
Timeline
IT Operations Coordinator
JF Fabrics
01.2023 - Current
Administrator
XTSC
02.2021 - 01.2023
BSc in Information Technology -
York university
CompTIA Project+ Certification 03/24
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