Summary
Overview
Work History
Education
Skills
Languages
Currently enrolled in Canadian Security Course (CSC)
Timeline
Generic
Daniel Kavanagh

Daniel Kavanagh

Kitchener,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Technician

Bell Technical Solutions
10.2010 - 05.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Tested components and systems to evaluate performance and identify concerns.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.

Call Center Customer Service Representative

Circles
10.2006 - 10.2010
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Client Support Administrator

AGF Mutual Funds
05.1997 - 08.2006
  • Reduced response times by efficiently managing incoming emails, phone calls, and chat inquiries from clients.
  • Managed expectations by setting realistic timelines for project completion while maintaining high-quality standards throughout the process.
  • Facilitated communication between internal teams to ensure seamless delivery of services to clients.
  • Boosted productivity by effectively managing, prioritizing, and organizing tasks for all client-related needs.

Education

General Brock
Burlington, ON

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Written/Verbal Communication
  • Troubleshooting
  • Installation and Repair
  • Maintenance and repairs
  • Customer interaction
  • Repair services
  • Issue Resolution
  • Tech-Savvy
  • Document Preparation
  • Blueprint Reading
  • Customer rapport
  • Staff education and training
  • Complex Repairs
  • Project Support
  • Cost Control
  • Residential construction
  • Network Administration
  • Project estimation and bidding
  • Customer Relations
  • Worksite preparation

Languages

English
Full Professional

Currently enrolled in Canadian Security Course (CSC)

Working on getting courses for a career in financial management/advisor

Timeline

Technician

Bell Technical Solutions
10.2010 - 05.2024

Call Center Customer Service Representative

Circles
10.2006 - 10.2010

Client Support Administrator

AGF Mutual Funds
05.1997 - 08.2006

General Brock

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Daniel Kavanagh