Daniel Kalnicky
Richmond Hill,ON
Summary
Results-driven IT professional with extensive experience delivering hands-on technical support and system administration in high-availability environments. Skilled in troubleshooting, project execution, and optimizing Windows Server, Office 365, virtualization, and cloud platforms (Azure, AWS) to support business needs. Passionate about enhancing productivity through innovative solutions, adapting to emerging technologies, and ensuring seamless IT experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Specialist (Team Lead)
ITBizTek (IT Business Technologies)
North York, ON
02.2022 - Current
- Provided on-site and remote support to 750+ users, troubleshooting hardware, software, and network issues to ensure system uptime in high-availability environments.
- Served as an escalation point for complex incidents, collaborating with teams to resolve high-severity issues and minimize downtime.
- Administered Windows Server, Active Directory, and Office 365 (AzureAD, OneDrive, SharePoint), optimizing system health and security.
- Led server migrations, network upgrades, and cloud transitions (Azure, Wasabi), executing change management with minimal disruption.
- Managed IT asset inventories and contributed technical documentation to the knowledge base, enhancing operational efficiency.
- Mentored peers, allocated tasks to meet SLAs, and delivered end-user training to boost productivity and security awareness.
- Configured VMware, Hyper-V, and backup solutions (Veeam, Synology NAS) to streamline resource use and ensure data integrity.
IT Support Technician
UNIO Tech Solutions
Toronto, Ontario
04.2019 - 08.2021
- Assisted with server room setups, data center migrations, and network cabling, ensuring operational continuity during relocations and upgrades.
- Provided timely, on-site support to corporate users, troubleshooting Windows and hardware issues across 150+ servers, desktops, and peripherals.
- Supported change management activities, including workstation deployments and technology refreshes, with a focus on minimizing downtime.
Computer Technician
MIT Consulting
North York, Ontario
09.2016 - 07.2018
- Troubleshot and repaired PC hardware and software for internal users, ensuring reliable system performance.
- Documented technical issues and resolutions, supporting team efforts to improve service delivery.
Education
Diploma - Cybersecurity Specialist
Cdi College
North York03-2021
Skills
- Technical Support: Expert in troubleshooting hardware, software, and network issues in high-availability environments
- System Administration: Proficient in Windows Server, Active Directory, Office 365, and virtualization (VMware, Hyper-V)
- Security & Backups: Configured firewalls (Sophos, Fortinet, Ubiquiti) and backup solutions (Veeam, Synology NAS) for data protection
- Project Execution: Led server migrations, network upgrades, and cloud deployments with minimal downtime
- Customer Service: Delivered hands-on support and training to 750 users, enhancing productivity and satisfaction
- Team Leadership: Mentored peers and managed tasks to meet SLAs in a fast-paced MSP environment
- Emerging Tech: Adapted quickly to new tools and cloud platforms (Azure, AWS) to support evolving needs
Certification
- CompTIA A+ (220-1001 and 220-1002) – Validates skills in PC hardware, networking, troubleshooting, and operating systems.
- CompTIA Network+ (N10-008) – Demonstrates expertise in network infrastructure, protocols, and troubleshooting.
- Sophos Firewall Engineer v19.5 (ET80) – Certified in firewall configuration, VPNs, and network security management.
Timeline
IT Support Specialist (Team Lead)
ITBizTek (IT Business Technologies)
02.2022 - Current
IT Support Technician
UNIO Tech Solutions
04.2019 - 08.2021
Computer Technician
MIT Consulting
09.2016 - 07.2018
Diploma - Cybersecurity Specialist
Cdi College
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