Daniel Johnston
Sydney,Canada
Summary
Detail-oriented and customer-focused professional with over five years of experience in account management, customer service, and administrative support. Skilled in providing exceptional service with a proven ability to thrive in fast-paced, on-call environments. I enjoy an active lifestyle and I am committed to upholding core values of trust, respect, and delivering excellence in the workplace. I bring a positive attitude, strong organizational skills, adaptability, and a dedication to fostering a respectful and efficient workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Account Specialist
Enterprise Holdings
03.2024 - Current
- Extensive experience in handling high volumes of reservation counts and ticket processing, while working under pressure.
- Demonstrable experience in closing corporate accounts, leading to increased revenue.
- Achieved top-10% in performance analysis among all Atlantic Group Employees
- Experienced in data entry with a typing speed exceeding 60 WPM, handling large volumes of calls while providing exemplary customer service
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
Receptionist Supervisor
Cape Breton University
04.2018 - 03.2024
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
Education
Post-Baccalaureate Diploma - Public Administration & Management
Cape Breton University
Sydney, NS03-2024
Bachelor of Arts - Community Studies
Cape Breton University
Sydney, None05-2022
Skills
- Customer Service
- Adaptable
- Physically Fit
- Reliable
- Dependable
- Team Player
Accomplishments
- Successfully completed the Enterprise Mobility Management Trainee program.
- Secured $20,000+ in revenue generated through business collaboration with local dealerships.
- Maintained Top-10% performance in overall group sales matrix
- Grew a newly established branch from 0 vehicles to a fleet of 50 vehicles (ranging from trucks, cargos, cube vans, and freightliners)
Certification
- Salesforce Certified Administrator - Salesforce.
- Sales Enablement Certification – HubSpot Academy.
- LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
- CPR/AED Certification
- First Aid Certification
- WHIMIS
Timeline
Senior Account Specialist
Enterprise Holdings
03.2024 - Current
Receptionist Supervisor
Cape Breton University
04.2018 - 03.2024
Post-Baccalaureate Diploma - Public Administration & Management
Cape Breton University
Bachelor of Arts - Community Studies
Cape Breton University
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