Daniel J. Jaja
Mississauga,Canada
Summary
Dynamic leader with a proven track record at Credit Valley Golf and Country Club, demonstrating exceptional customer service and leadership. Skilled in optimizing team efficiency and enhancing productivity, achieving a 95% customer satisfaction rate. Expert in conflict resolution and project planning, ensuring seamless operations and outstanding member experiences.
Overview
9
9
years of professional experience
Work History
Senior Supervisor of Outside Services
Credit Valley Golf and Country Club
04.2023 - 09.2024
Senior Supervisor of Outside Services
Credit Valley Golf and Country Club
04.2022 - 09.2023
- Supervised a team of 5-7 staff during shifts, ensuring excellent service for over 250 club members daily
- Managed operations from arrival to departure, addressing member needs and ensuring a seamless experience
- Developed team efficiency through training and effective communication
Golf Services/Back Shop
Lionhead Golf and Country Club
05.2022 - 09.2022
- Oversaw cart cleaning, tee sheet management, tournament setup/teardown, and club rentals
- Resolved customer service issues effectively, demonstrating strong conflict resolution skills
Warehouse Supervisor
SaveHaven
06.2015 - 12.2021
- Directed daily order picking, packing, and shipping operations for an e-commerce business
- Achieved a 95% on-time shipment and customer satisfaction metric consistently
- Optimized workflow processes to enhance productivity
Education
Bachelor of Arts - Honours Business Communication, Management
Brock University
05-2024
Ontario Secondary School Diploma -
St. Francis Xavier High School
06.2021
Skills
- Leadership and team management
- Exceptional customer service
- Strong communication and interpersonal skills
- Conflict resolution and problem-solving
- Attention to detail and multitasking
- Analytical thinking
- Project planning
References
Available upon request
Activities and Volunteer work
- Was the lead on a team of 4 that developed an Integrated Marketing Campaign for Beyond 21 Academy.
- Sports enthusiast: Golf, hockey, basketball, and football
- Volunteer: Our Lady of Lebanon Church
Timeline
Senior Supervisor of Outside Services
Credit Valley Golf and Country Club
04.2023 - 09.2024
Golf Services/Back Shop
Lionhead Golf and Country Club
05.2022 - 09.2022
Senior Supervisor of Outside Services
Credit Valley Golf and Country Club
04.2022 - 09.2023
Warehouse Supervisor
SaveHaven
06.2015 - 12.2021
Bachelor of Arts - Honours Business Communication, Management
Brock University
Ontario Secondary School Diploma -
St. Francis Xavier High School
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