Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

DANIEL IWELUNMOR

Burlington,ON

Summary

CUSTOMER CARE REPRESENTATIVE

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Care Representative

Mr. Hd
03.2023 - 04.2024
  • Logged call information and solutions provided into internal database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Education

Bachelor of Science - Computer Science

CALEB UNIVERSITY
LAGOS NIGERIA
01.2023

Skills

  • Customer Service
  • Billing coordination
  • Data Entry
  • Database Research
  • Able to perform basic analysis
  • Excellent verbal communication skills
  • First Call resolution
  • Payment Processing
  • Appointment Scheduling
  • Custom order management
  • Inbound Customer Service
  • Problem Resolution

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.

Languages

English
Elementary

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Customer Care Representative

Mr. Hd
03.2023 - 04.2024

Bachelor of Science - Computer Science

CALEB UNIVERSITY

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DANIEL IWELUNMOR