DANIEL IWELUNMOR
Burlington,ON
Summary
CUSTOMER CARE REPRESENTATIVE
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Care Representative
Mr. Hd
03.2023 - 04.2024
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Bachelor of Science - Computer Science
CALEB UNIVERSITY
LAGOS NIGERIA01.2023
Skills
- Customer Service
- Billing coordination
- Data Entry
- Database Research
- Able to perform basic analysis
- Excellent verbal communication skills
- First Call resolution
- Payment Processing
- Appointment Scheduling
- Custom order management
- Inbound Customer Service
- Problem Resolution
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Languages
English
Elementary
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Customer Care Representative
Mr. Hd
03.2023 - 04.2024
Bachelor of Science - Computer Science
CALEB UNIVERSITY