Daniel Huesca
Robinson Helicopter Company
San Pedro
2
Languages
30
years of professional experience
Results-driven Technical Support Representative known for exceptional product troubleshooting and training abilities. Experienced in conducting sessions for technicians and pilots, while effectively documenting procedures and collaborating with teams to improve user understanding and compliance.
Work History
Technical Support Representative
29 Years 10 Months- Resolved technical inquiries regarding helicopter systems and components for customers and technicians.
- Provided troubleshooting support for helicopter maintenance and operations.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Conducted training sessions for aircraft technicians and pilots.
- Assisted in the documentation of technical procedures to enhance user understanding and compliance.
- Collaborated with engineering teams to relay customer feedback on product performance and functionality.
Education
Aircraft Maintenance Techician (A&P) - Aircraft Maintenance
Helicopter Private Pilot - Helicopter Pilot
Skills
Troubleshooting techniques
Technical troubleshooting
Product troubleshooting
Customer service expert
Technical support processes
Customer service
Customer relationship management
Remote support
Product knowledge
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Technical Support Representative
Robinson Helicopter Company
11.1996 - CurrentRead More
West Los Angeles College
Aircraft Maintenance Techician (A&P) from Aircraft Maintenance
Read More
Pacific Shore Aviation
Helicopter Private Pilot from Helicopter Pilot
Read More