Daniel Oliveira
Customer service/Shift Leader
Summary
A dedicated and detail-oriented professional, who brings a strong track record of providing exceptional customer service and
ensuring the efficient operation of daily tasks. Experienced in roles such as a Cashier and a Shift Leader. Demonstrated ability to
effectively lead and coordinate teams in dynamic and fast-paced environments. With a strong background in the food service
industry, excel in managing shifts and ensuring operational efficiency and honed skills in food preparation, cash handling, and
inventory management. Can easily work in a fast-paced environments, contributing to a positive customer experience and the overall
success of the team.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Production Line Assembly Worker
Caterpillar
Campo Largo
02.2021 - 04.2022
- Followed outlined specifications to implement assembly plans.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
- Accelerated completion of urgent orders through effective prioritization strategies based on delivery timescales.
Assistant Manager
Ace Back Office
Curitiba, Brazil
06.2022 - 03.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Cashier
Dairy Queen
Thornhill, ON
07.2023 - present
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School
Sesi
Software Fundamentals and Microsoft Office Suite Mastery
Microlins
Diploma - Service Excellence for Business
ILAC International College
Skills
Drawer managementundefined
Timeline
Customer Service Cashier
Dairy Queen
07.2023 - present
Assistant Manager
Ace Back Office
06.2022 - 03.2023
Production Line Assembly Worker
Caterpillar
02.2021 - 04.2022
High School
Sesi
Software Fundamentals and Microsoft Office Suite Mastery
Microlins
Diploma - Service Excellence for Business
ILAC International College
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