Daniel Hernandez
Sonoma
Summary
Developed skills in high-paced hospitality environment, including exceptional customer service and effective communication. Demonstrates flexibility and adaptability, with focus on ensuring guest satisfaction and smooth operations. Seeking to transition into new field where these transferrable skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Bell Attendant
Sage Hospitality
Sonoma, CA
10.2023 - Current
- Assisted guests with luggage delivery and transportation arrangements.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Offered local information and recommendations to enhance guest satisfaction and engagement.
- Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay.
- Collaborated with hotel staff to ensure seamless guest experiences during check-in/out processes.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Driver
Sage Hospitality
Sonoma, CA
10.2023 - Current
- Transported guests safely and efficiently to various destinations.
- Maintained accurate records of vehicle inspections and maintenance schedules.
- Assisted in training new drivers on safety protocols and company procedures.
- Ensured compliance with traffic regulations and company policies at all times.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Valet
Sage Hospitality
Sonoma, CA
10.2023 - Current
- Assisted guests with parking and retrieving vehicles efficiently.
- Maintained cleanliness and organization of valet area to enhance guest experience.
- Communicated effectively with front desk staff to coordinate vehicle arrivals and departures.
- Followed safety protocols for vehicle handling to ensure operational integrity.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Assisted guests with directions and local recommendations, adding value to overall service experience.
Courtesy Clerk
Safeway
Sonoma, CA
06.2023 - 10.2023
- Developed familiarity with store layout, enabling quick assistance to customers seeking specific products.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
Education
Automotive MLR Tech Certificate - Industrial And Trade Technology
Santa Rosa Junior College
Santa Rosa, CA2027
Skills
- Ability to follow directions
- Team player attitude
- Reliability and punctuality
- Hotel operations
- Valet parking proficiency
- Guest relations expertise
- Multitasking
- Organizational skills
- Active listening
- Effective communication
- Basic maintenance
- Time management abilities
Timeline
Bell Attendant
Sage Hospitality
10.2023 - Current
Driver
Sage Hospitality
10.2023 - Current
Valet
Sage Hospitality
10.2023 - Current
Courtesy Clerk
Safeway
06.2023 - 10.2023
Automotive MLR Tech Certificate - Industrial And Trade Technology
Santa Rosa Junior College