Daniel Gutierrez
Bloomington
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous tasks at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Public Service Employee IT
San Bernadino County Department of Public Health
11.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Courier
Empire Drive Away.LLC
06.2021 - 10.2024
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Performed routine air and fluid checks and refueling for vehicles.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Documented pickups and deliveries and submitted reports after shift.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Communicated customer complaints, requests and feedback to company management.
- Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
- Quickly responded to customer inquiries to improve business relationships.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Obtained official signatures and required payments for different types of deliveries.
Data Entry Clerk
Empire Drive Away.LLC
07.2019 - 06.2021
- Managed client communication, scanning documents and distribution of mail.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Coordinated company records and resources to assist team members with special projects.
- Supported office clerical functions using word processing and other software, email and office machines.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Transcribed documents and maintained high levels of accuracy.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Education
Bachelor of Science - Computer Science
Colorado Technical University
Colorado Springs, CO11-2026
Some College (No Degree) - Computer Science
La Sierra University
Riverside, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Problem resolution
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Public Service Employee IT
San Bernadino County Department of Public Health
11.2024 - Current
Courier
Empire Drive Away.LLC
06.2021 - 10.2024
Data Entry Clerk
Empire Drive Away.LLC
07.2019 - 06.2021
Bachelor of Science - Computer Science
Colorado Technical University
Some College (No Degree) - Computer Science
La Sierra University
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