Daniel Gonzalez
Stockton
Summary
Driven technician with a proven track record of enhancing user experience and operational efficiency. Successfully analyzed user feedback to implement system improvements, facilitated comprehensive training on new technologies, and reduced ticket volumes.
Overview
17
17
years of professional experience
Work History
IS Analyst
Simpson Strong Tie
Stockton
04.2024 - Current
- Analyzed user feedback to pinpoint and implement system improvements, increasing overall satisfaction.
- Delivered technical support for software applications, resolving system issues to enhance user experience.
- Facilitated user training sessions on new technologies and software updates.
- Managed user accounts in Active Directory and Azure.
- Responded to emergencies such as server failures and data loss incidents.
- Maintained accurate records of support requests within the ticketing system.
- Collaborated with internal partners to create and implement effective problem-solving strategies, addressing recurring issues.
- Regularly updated and upgraded software and hardware to ensure maximum uptime.
- Supported user account and printer management within SAP systems.
Network Technician/Systems Admin
BAC Community Bank
08.2020 - 04.2024
- Managed all aspects of Active Directory; accounts, devices, GPO, DHCP, DNS, and DFS.
- Executed daily IT tasks, including issue resolution and user/device provisioning, to ensure operational continuity.
- Migrated bank email from on-premise to M365 for improved communication.
- Researched and implemented MFA software to strengthen security measures.
- Documented system and network configurations for asset tracking and improved data flow visibility.
- Led system upgrades and installations to improve performance and operational efficiency.
- Implemented new bank financial teller system improving customer satisfaction.
- Developed training resources for IT staff and end-users to enhance onboarding experience.
IT Consultant
Vega MSP
01.2020 - 12.2020
- Installed low-voltage cabling, networking equipment, and cameras for various clients, ensuring system functionality.
- Setup VM servers, AD, SQL, and upgrade Domain Controllers
- Installed networking equipment and customer-facing hardware for CA DMVs, enhancing service reliability.
- Work with various financial organizations to upgrade their systems past end-of-life
- Managed customer call inquiries, created tickets, and performed troubleshooting to resolve issues efficiently.
IT Consultant
Executech
08.2018 - 12.2019
- Configured and monitored new servers, optimizing domain and network performance.
- Upgraded servers, network equipment, software, and databases to enhance system reliability.
- Established site-to-site VPN connections for new client locations using Cradlepoints.
- Provisioned VoIP phones, facilitating improved communication across client sites.
- Served as primary liaison for California clients, providing timely support and effective resolution of issues.
- Managed tickets end-to-end, coordinating vendor communications to ensure successful issue resolution.
- Applied structured troubleshooting techniques, exercising judgment on escalation needs.
- Identified recurring issues, proposed remediation strategies, and enhanced knowledge base for future reference.
System Analyst/Field Tech
Sector One
06.2016 - 07.2018
- Resolved daily recurring SQL database issues, enhancing customer operations and satisfaction.
- Setup, troubleshoot, and resolve SNMP alerts for various server and networking hardware.
- Addressed incident tickets promptly, ensuring compliance with service level agreements.
- Reduce constant ticket volume from over 200 to under 15.
- Coordinated client interactions and scheduled on-site visits for maintenance and third-party support.
Network & VoIP Specialist
Cox Communications
01.2017 - 06.2018
- Resolved NIM assignment errors, ensuring system accuracy and maintaining database integrity
- Use Network Inventory Management tool to upgrade analog accounts to new protocol
- Managed customer inquiries and provided technical support for service issues.
- Collaborated with cross-functional teams to enhance service delivery processes.
IT Specialist
San Juaquin Delta College
06.2015 - 12.2015
- Resolved tickets from start to finish, achieving timely issue resolution for users.
- Installed and reconfigured 10 Cisco switches and 5 wireless access points.
- Created and cloned master PC images for departments, imaging 500 new PCs.
- Assisted senior technicians with various tasks, contributing to overall team efficiency.
Network & System Admin
Afinastar
01.2010 - 06.2015
- Installed and configured Cisco routers and switches, and ran new drops to client buildings to enhance network connectivity.
- Configured switch ports to specific VLANs based on IT manager's directives.
- Assessed client and guest wireless coverage and installed additional APs.
- Monitored PCs, servers, and networks for any discrepancies and resolved them before they became issues
- Established monthly and incremental backups, conducting tests to ensure data readiness and reliability.
- Set up fresh Windows Server 2008 and CentOS installs on VMware
- Consulted with clients face-to-face to assess and address their network and system needs, ensuring tailored solutions.
Education
Business Management
San Joaquin Delta College
Stockton, CASkills
- Technical support
- User training and documentation
- Active directory management
- Ticket management and resolution
- Database management
- Server administration
- Network troubleshooting and installation
- Networking hardware setup
- Network performance optimization
- Endpoint security management
- IT project management
- Disaster recovery planning
- Cybersecurity best practices
- Customer service and relations
Timeline
IS Analyst
Simpson Strong Tie
04.2024 - Current
Network Technician/Systems Admin
BAC Community Bank
08.2020 - 04.2024
IT Consultant
Vega MSP
01.2020 - 12.2020
IT Consultant
Executech
08.2018 - 12.2019
Network & VoIP Specialist
Cox Communications
01.2017 - 06.2018
System Analyst/Field Tech
Sector One
06.2016 - 07.2018
IT Specialist
San Juaquin Delta College
06.2015 - 12.2015
Network & System Admin
Afinastar
01.2010 - 06.2015
Business Management
San Joaquin Delta College