Daniel Gonsalves
Toronto,ON
Summary
A passionate, dedicated, and resourceful IT Field Service Technician with over 2 years of experience working with complex network issues and delivering exceptional technical support. Currently seeking an opportunity in the data analytics field where I can apply my skills in data analysis, problem-solving, and business intelligence to drive impactful decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Field Service Technician
Burman And Fellows Group Enterprise services
Markham, Ontario
03.2023 - Current
- Providing network and technical-related solutions for major retail chains in Canada.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Installed, configured, tested, maintained, monitored and troubleshot computer systems and network equipment.
- Provided onsite technical support and troubleshooting for IT hardware and software issues.
- Proficient in using ticketing systems such as the ServiceNow platform.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Department Manager
Loblaw Companies
Toronto, Ontario
12.2022 - 03.2023
- Responsible for the department's operations and overall sales.
- Lead and manage a team of employees in the department, ensuring that all tasks are completed efficiently and on time.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Resolved customer complaints and issues promptly and professionally.
Assistant Department Manager
Loblaw Companies
Toronto, Ontario
02.2021 - 12.2022
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Coordinated daily operations within the department.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted in developing and implementing marketing strategies to improve sales and profits.
- Responsibilities also included recruiting, payroll, and scheduling.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Post-Graduate Certificate - Network And Security System Analysis
George Brown College
Toronto12-2019
Post-Graduate Certificate - Wireless Networking
George Brown College
Toronto, ON09-2019
Bachelor of Science - Electronics And Communications Engineering
St. Josephs Engineering College
Mangalore, India 04-2017
Skills
- Google Data Analytics Certified Professional
- Programming Languages: C, SQL/PostgreSQL, Python, R, Linux, Unix
- Data Visualization Tools: Tableau, Power BI
- Development Tools: Microsoft Excel, Word, PowerPoint
- Hardware installation, software configuration, system maintenance
- Technical support, computer diagnostics
- Analytical thinking, service level agreements
- Network monitoring, server maintenance, network troubleshooting
- Problem-solving abilities, employee training
- Knowledge of Windows servers, Active Directory, and VMs
- Expertise in leading and managing teams
- Excellent interpersonal and communication skills
Certification
- Google Data Analytics Professional Certificate.
Timeline
IT Field Service Technician
Burman And Fellows Group Enterprise services
03.2023 - Current
Department Manager
Loblaw Companies
12.2022 - 03.2023
Assistant Department Manager
Loblaw Companies
02.2021 - 12.2022
Post-Graduate Certificate - Network And Security System Analysis
George Brown College
Post-Graduate Certificate - Wireless Networking
George Brown College
Bachelor of Science - Electronics And Communications Engineering
St. Josephs Engineering College
Similar Profiles
Rasbihari DhaliRasbihari Dhali
Shift Manager at BURMAN HOSPITALITY PVT LTDShift Manager at BURMAN HOSPITALITY PVT LTD
SRINIVASAN RSRINIVASAN R
RESTAURANT GROWTH MANAGER at Taco Bell (BURMAN HOSPITALITY)RESTAURANT GROWTH MANAGER at Taco Bell (BURMAN HOSPITALITY)
Joshua MartinJoshua Martin
Chief Senator at Burman University SenateChief Senator at Burman University Senate