Daniel Githinji
400king St E Hamilton ,ON
Summary
Upbeat, customer-focused Sales Associate with 8 years of experience in retail environments and store arrangements, Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Customer Service/Electronics Department
Naivas supermarket LTD
Nairobi , MB
06.2018 - 12.2023
- Maintained records of all electronic transactions completed by the store.
- Conducted regular audits on personnel activities as well as inventory control systems.
- Assisted customers with product selection based on individual needs.
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction so that customer can back to the store
- Organized product launches and displays to increase visibility of products in store.
Line Assistant
Naivas supermarket LTD
Nairobi , ON
11.2014 - 11.2018
- Greeted customers and provided assistance with product selection.
- Assisting creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Replenished merchandise on shelves as needed throughout the day.
- Answered store and merchandise questions and led customers to wanted items.
- Assisting customers in buy electronics product
- To replenish in order ensure that a store appropriate quantity of each product on hand
Warehouse Associate
Naivas LTD
Nairobi , MB
01.2012 - 03.2014
- Responsible for meeting daily productivity requirements
- Organized warehouse space for efficient storage of products.
- To move products and materials manually as required
- Packed goods for shipment in accordance with customer instructions.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Education
High School Diploma -
Rurii Secondary School
Rurii Sub-location 11-2010
Skills
- Product Knowledge
- Complex Problem-Solving
- Multitasking and Organization
- Customer Service
- Price integrity
- Replenish products
- Merchandise displays
- Flexible Hours
- Customer Needs Assessment
Timeline
Customer Service/Electronics Department
Naivas supermarket LTD
06.2018 - 12.2023
Line Assistant
Naivas supermarket LTD
11.2014 - 11.2018
Warehouse Associate
Naivas LTD
01.2012 - 03.2014
High School Diploma -
Rurii Secondary School