Daniel Gebreslassie
Pierrefonds
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DataCenter Infrastructure Design and Management
NTT Data
12.2023 - Current
- Communicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issues
- Troubleshoot network and system problems to provide solutions to hardware/software defect
- Perform tests to verify the functionality and usability of new technology
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for insuring maintenance/ repair of site-critical facility infrastructure
- Develop and maintain method statements, standard operating procedures, emergency response procedures,preventive maintenance programs, and all technical documentation.
- Provides hand and foot facility support where required
- manage and coordinate activities related to hardware decommissioning, rack moves and services migration within various datacenters.
- Installation, maintenance, and provision of hardware and software support of data centers.
- troubleshoot computer systems/networks to diagnose a problem and administer solutions
- Rack and stack devices and cabling properly ethernet and fiber patch.
IT Help Desk Technician
Future Electronics
03.2023 - 06.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 & Tier 2 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
Network Administrator
Diddy Antoun Memorial School
06.2015 - 03.2017
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Maintained network hardware and software and monitored network to support network availability to end users.
Network Administrator
Civil Service Administration
09.2011 - 05.2015
- Install and configure windows Server 2012, 2016, 2019 and 2022
- Install and configure Active Directory, Groupe Policy, DNS, DHCP, WDS, ADK, MDT, WSUS
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Implement network security measures to minimize data loss.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
Associate of Arts - Network Administration
John Abbott College
Sainte-Anne-de-Bellevue,Quebec, Canada06-2023
Bachelor of Science - Computer Science
Eritrean Institute of Technology
Asmara, Eritrea07-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Organization and time management
Certification
Google Cloud Associate Cloud Engineer
Cisco Certified Network Associate (CCNA)
Azure Fundamentals
Timeline
DataCenter Infrastructure Design and Management
NTT Data
12.2023 - Current
IT Help Desk Technician
Future Electronics
03.2023 - 06.2023
Network Administrator
Diddy Antoun Memorial School
06.2015 - 03.2017
Network Administrator
Civil Service Administration
09.2011 - 05.2015
Associate of Arts - Network Administration
John Abbott College
Bachelor of Science - Computer Science
Eritrean Institute of Technology
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