Daniel Garcia
New Westminster,BC
Summary
Commercial advisor experienced in sales and customer service with a high level of commitment focused on business development leading the creation of synergies with the employee and ties with the user, generating optimal loyalty in the market capture process. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
Work History
Coordinator/Painter/General Laborer
F1 City Restoration
08.2021 - Current
- Development of Tasks in warehouse, Constructions sites, commercial and residential
- Attend emergencies by leaks and floods (Water extraction, dehumidification and dry +bio-wash), assess water damage, Moisture mapping, report and customer management
- Restauration duties as demolition, drywall, painting, flooring, etc.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Used job-related software to draft and finalize written correspondence and documentation.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Clerk retail
Granville Island Brewing
08.2021 - 02.2022
- Sell beverages and merchandising of the brewery, attend, advise and guide customers regarding the purchase of items and beverages of the brewery, attend call center, counting verification and organization of the stock
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Landscaper
Kai Shang Garden & Landscaping
03.2021 - 08.2021
- Modification, repair and creation of visible features in commercial or residential facades in rural and urban spaces
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
Commercial advisor
Core Health & Fitness
06.2018 - 12.2020
- Advise the client and lead the customer service team
- Managed travel and expense reports for the commercial director
- Support the sales and operational team
Sales coordinator
Spinning Center Gym
01.2017 - 06.2018
- Capture customers and market expansion possibilities by developing sales strategies
- Support the sales and operational team
- Offer and sales services
Education
Diploma - Managing Customer Relationships
VGC International College
Vancouver, BC01.2022
Social communication and journalism -
Sergio Arboleda University
07.2015
Performing arts & dramaturgy -
Casa Ensamble
01.2012
Military Service
Colombian Air Force / CACOM1
Puerto Salgar, Cundinamarca, Colombia01.2008
Skills
- Assertive and empathic communication with the employee and the client
- Emotional management for the resolution of problems and work under pressure
- Strong work ethic
- Time Managing for optimal results
- Leadership and planning for business development with critical thinking
- Customer Service
- Work Planning and Prioritization
- Project Coordination
- Schedule Coordination
- Process Improvement
- Project Support
- Staff Management
Activities
- Martial Arts
- Calisthenics
- Swimming
- Cooking, foodie and mixologist lover
- Outdoor activities
- Archery enthusiast
- Fire arms enthusiast
- Nature and animal lover
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Coordinator/Painter/General Laborer
F1 City Restoration
08.2021 - Current
Clerk retail
Granville Island Brewing
08.2021 - 02.2022
Landscaper
Kai Shang Garden & Landscaping
03.2021 - 08.2021
Commercial advisor
Core Health & Fitness
06.2018 - 12.2020
Sales coordinator
Spinning Center Gym
01.2017 - 06.2018
Diploma - Managing Customer Relationships
VGC International College
Social communication and journalism -
Sergio Arboleda University
Performing arts & dramaturgy -
Casa Ensamble
Military Service
Colombian Air Force / CACOM1