Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Franco

145 N Olive Ave Apt.B

Summary

Dynamic professional with a proven track record at Amazon Air KSBD, showcasing exceptional problem-solving and communication skills. Excelled in fast-paced environments, demonstrating a strong work ethic and the ability to exceed customer service goals. Skilled in computer applications and adept at fostering positive relationships, ensuring operational excellence and continual improvement.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

9
9
years of professional experience

Work History

Amazonian

Amazon Air KSBD
02.2021 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Developed strong working relationships with staff, fostering a positive work environment.

Sr. Recreation Leader and Recreation Leader

The City of Colton
09.2015 - 05.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Office Specialist for Development Services

City of Colton
01.2021 - 04.2021
  • Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
  • Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

No Degree - Fashion Design

The Art Institute of California - Inland Empire
674 E Brier Dr. San Bernardino

High School Diploma -

Colton High School
777 W Valley Blvd Colton CA 92324
05-2013

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Active listening
  • Verbal communication
  • Decision-making

Timeline

Amazonian

Amazon Air KSBD
02.2021 - Current

Office Specialist for Development Services

City of Colton
01.2021 - 04.2021

Sr. Recreation Leader and Recreation Leader

The City of Colton
09.2015 - 05.2021

No Degree - Fashion Design

The Art Institute of California - Inland Empire

High School Diploma -

Colton High School

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Daniel Franco