DANIEL FOSTER
Dorval,QC
Summary
I am a committed, energetic, results-oriented professional with a drive to use my considerable skills to aid in the success of a company. I presently hold the position of a qualified Communication Analyst with the Canadian National (“CN”) Police communication centre and I have over five years of experience in a fast-paced customer service call center, often dealing with highly sensitive/emergency situations as well as having several years of experience in sales. I recently had the opportunity to spend some time in “CN's” Information Technology (“IT”) department as a business services desk analyst where I was fortunate to have the opportunity to further develop I.T related skills. Although I enjoyed the opportunity to learn and enhance my “IT” skills, I quickly realized that I was not able to fulfill my passion for helping others, which is a driving force for me therefore I returned to “CN” Police. My career at “CN” has been one that I am truly proud of. I am especially proud that for the past several years, with the use of my communication and analytical skills, I have had the opportunity to make a real difference in the successful outcome of many difficult situations. In my almost six years with “CN”, I have developed an in-depth knowledge of railway operations, communication skills, problem solving, multi-tasking abilities and have become a strong decision maker who believes teamwork is a big part of success. My reporting and customer relations skills have become part of my strengths, especially given the experiences I have had at “CN” Police. I believe that my skill set, professional experience and ability to handle pressure would be a valuable asset to Via Rail. Having served on the corporate side for the past several years, I am excited to put my knowledge to use in the operations side of the railway. Understanding the time- sensitive schedule of the position, I am flexible in my working hours/days.
Overview
14
14
years of professional experience
Work History
Business Service Desk Analyst
CN Headquarters
935 De la Gauchetiere West, Montreal, Qc. 5th floor
01.2017 - 05.2017
- Troubleshoot issues related to SAP, TIS (Track inspection systems), SRS, Omnicast camera system, AGS (Automated gate system) provided by CN employees across the network.
- Shape the business analysis phase based on client dependencies and scope.
- Facilitate communications between stakeholders (Business, IT, Customers, etc.)
- Oversee process of resetting passwords for all CN employees. (All interfaces used by the company)
- Attend weekly meetings with Intermodal support groups to discuss current issues within the network.
- Ensure compliance with SOX regulations when dealing with CN employees and CN contractors.
- Apply, and ensure compliance with, all CN IT standards (Security, Architecture, Project Delivery Methodology, SOX, etc.).
Communications Analyst
CN Police Communications Centre
935 De la Gauchetiere West, Montreal, Qc. 11th floor
12.2012 - Current
- Proficiency in CAD (Computer Aided Dispatching); receive and process calls from internal and external customers.
- Maintain accurate, up-to-date files and logs for reports.
- Facilitate procedures for officer safety.
- Maintain the location and status of all on-duty Constables and Officers.
- Receive and process CPIC requests from Constables in order to obtain information on vehicle registration, driving records, warrants, and provide pertinent data.
- Duties involve entering information regarding dispositions, stolen property, accused persons and the adding and removing of warrants onto CPIC.
- Provide communication and support to all internal and external customers.
- Dispatch emergency calls and coordinate communications between CN Police and local emergency services via radio and phone transmission, Send mass notification to upper management for all critical incidents.
- Ensure that "On call" emails are completed in a timely fashion.
- Provide support to the Public Affairs team in answering or forwarding their emails to promote teamwork between departments.
- Acknowledge and maintain SIMS alarms across the network ensuring that CN's assets are kept safe.
- Act as Team Leader with duties that include (sending Executive Leadership Team report to upper management, maintaining quality control in reporting and overall performance for dispatchers on duty, making adjustments to the schedule to ensure coverage, sending Wi-Tronix downloads to officers and Inspectors in the field when critical incidents occur).
Sales Associate/Inside sales
Linde Canada Ltd
5615 Rue Vanden Abeele, Saint-Laurent, Qc.
02.2008 - 02.2012
- Ensuring incoming calls are answered in a timely fashion.
- Taking orders (either over the phone or at the counter).
- Entering orders by fax and/or answering e-mails.
- Marketing of slow-moving items and organizing promotions in store and to clients.
- Copying and create parts in SAP
- Confirming drivers packing slips.
- Shipping and receiving when help is needed.
- Responsible for the branch deposit (Closing till).
- Responsible for all items for repair and service calls.
- Cold calling for new prospective clients.
Education
High School Diploma -
Riverdale High School / Cartier Academy
2004
CPIC certification - Police query information
Canadian Police Information Centre (CPIC)
2013
EFAP certification - Comctr representative
CN Employee Family Assistance Program (EFAP)
2015
Yard operations overview course -
Cn Taschereau
Montreal, QC, Canada2014
Skills
- Proficient in SAP, SRS, SRM, TIS, Omnicast
- CAD (Computer Aided Dispatching)
- Sound knowledge of Microsoft Word, Excel, Outlook
- CPIC (Canadian Police Information Centre)
- Wi-Tronix
- Strong leadership abilities
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Innovative thinker
- Strong organizational skills
- Comprehensive knowledge of railway operations
- Strong verbal communication
- Ability to resolve conflict
- Self-motivated
- Calm under pressure
- EFAP (Employee family assistance program) certified
- Team player
References
- References available upon request.
Timeline
Business Service Desk Analyst
CN Headquarters
01.2017 - 05.2017
Communications Analyst
CN Police Communications Centre
12.2012 - Current
Sales Associate/Inside sales
Linde Canada Ltd
02.2008 - 02.2012
High School Diploma -
Riverdale High School / Cartier Academy
CPIC certification - Police query information
Canadian Police Information Centre (CPIC)
EFAP certification - Comctr representative
CN Employee Family Assistance Program (EFAP)
Yard operations overview course -
Cn Taschereau
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