Daniel F
Canyon Country
Summary
Dynamic and results-driven professional with a clean driving record and exceptional customer service skills, honed at Uber. Proven ability to optimize routes and enhance operational efficiency while ensuring passenger satisfaction. Adept at problem-solving and time management, consistently delivering on-time and safe transportation solutions.
Overview
40
40
years of professional experience
Work History
Driver
Uber
07.2018 - Current
- Provided exceptional customer service, ensuring passenger satisfaction and safety during rides.
- Navigated efficiently through city traffic, optimizing routes to minimize travel time.
- Maintained vehicle cleanliness and functionality, conducting regular inspections and addressing issues promptly.
- Demonstrated flexibility by adapting to changing passenger needs and preferences throughout shifts.
- Managed payment processing accurately and securely, facilitating smooth financial transactions for rides.
- Analyzed trip data to identify patterns, contributing to improved operational efficiency in ride scheduling.
- Collaborated with Uber support teams to resolve rider concerns quickly, enhancing overall service reliability.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Application Support Analyst
Census Bureau
02.2020 - 11.2020
- Provided technical support for application issues, enhancing user experience and minimizing downtime.
- Analyzed system performance to identify areas for improvement and implemented effective solutions.
- Collaborated with cross-functional teams to resolve complex application-related incidents promptly.
- Developed and maintained documentation for troubleshooting procedures, improving knowledge sharing across teams.
- Led training sessions for end-users on application functionalities, increasing overall proficiency and satisfaction.
- Streamlined incident management processes, reducing response times and improving service quality.
- Conducted root cause analysis on recurring issues, driving strategic improvements in application stability.
- Mentored junior analysts, fostering a culture of continuous learning and professional development within the team.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
Truck Driver
Cr England - Global Transportation
02.2019 - 08.2019
- Operated heavy-duty trucks to deliver goods safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, delivery schedules, and vehicle maintenance records.
- Adhered to traffic laws and company policies to guarantee safe transportation of cargo.
- Collaborated with dispatch teams to optimize delivery routes and minimize delays.
- Implemented improvements in loading practices to enhance efficiency and reduce cargo damage.
- Resolved customer concerns regarding deliveries, ensuring satisfaction and maintaining relationships.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Math Tutor
City University of New York
09.1985 - 06.1986
- Assisted students in understanding complex mathematical concepts through personalized tutoring sessions.
- Developed tailored lesson plans to meet diverse learning needs and academic goals.
- Utilized educational software to enhance interactive learning experiences for students.
- Monitored student progress and provided constructive feedback on performance and improvement areas.
- Created engaging study materials that facilitated effective learning and retention of math principles.
- Collaborated with faculty to align tutoring strategies with curriculum objectives and standards.
- Fostered a supportive learning environment that encouraged student questions and participation.
- Adapted teaching methods based on individual student learning styles to optimize comprehension.
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Education
Bachelor of Science -
City University of New York
New York (City), NY01-1990
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Flexible schedule
Timeline
Application Support Analyst
Census Bureau
02.2020 - 11.2020
Truck Driver
Cr England - Global Transportation
02.2019 - 08.2019
Driver
Uber
07.2018 - Current
Math Tutor
City University of New York
09.1985 - 06.1986
Bachelor of Science -
City University of New York