Daniel Finnie
Burlingame
Summary
Dynamic leader with a proven track record in problem-solving and exceptional customer service, dedicated to delivering the highest standards of service while fostering a positive work environment for staff. Extensive experience in developing and executing operational procedures for both new and established bar and restaurant venues, ensuring seamless operations and enhanced guest experiences. Seasoned Manager adept at driving operational improvements through strategic efficiency updates, cost control initiatives, and optimized profit management. Strong communication, planning, and conflict resolution skills contribute to building cohesive teams and achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Bar/Restaurant Design and Operation Consultant
Self Employed Services
11.2017 - Current
- Worked with owners to create/implement professional working bar
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed Bar Design plans, timelines and budgets for restaurant/bar opening.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Bartender/Bartender Trainer
Ruth’s Chris Steakhouse
08.2022 - 04.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender/Server
Teleferic Barcelona
02.2022 - 08.2022
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Helped management plan and serve bar menu exceeding customer expectations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served high customer volumes during special events, nights, and weekends.
Account Manager
T-Mobile for Business Corporate
03.2019 - 03.2020
- *To whom this may concern, COVID-19 shutdown unfortunately ended my position at T-Mobile for Business in March 2020*
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built diverse and consistent sales portfolio.
General Manager
Dudum Restaurants, Coffee Shop LP
05.2017 - 03.2019
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Bartender Trainer/Concept Developer
Bourbon Highway Country Bar and Kitchen
11.2017 - 01.2019
- Oversaw day-to-day bar design for restaurant opening.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Built relationships with customers and community to promote long term business growth.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
FOH Supervisor
The Cheesecake Factory
01.2016 - 07.2017
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supported and helped facilitate organizational growth by developing employee training plans.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
Outside Services and Customer Service Staff
Ritz Carlton/Half Moon Bay Golf Links
04.2014 - 08.2015
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
Education
Saint Mary’s College of California
Moraga, CAundefined
Kehillah High School
Palo Alto, CASkills
- Creativity and innovation
- Operations management
- Staff leadership
- Food safety management
- Customer service
- Menu design/development
- Bar management
- Team development
- Quality control
- Marketing and promotions
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bartender/Bartender Trainer
Ruth’s Chris Steakhouse
08.2022 - 04.2024
Bartender/Server
Teleferic Barcelona
02.2022 - 08.2022
Account Manager
T-Mobile for Business Corporate
03.2019 - 03.2020
Bar/Restaurant Design and Operation Consultant
Self Employed Services
11.2017 - Current
Bartender Trainer/Concept Developer
Bourbon Highway Country Bar and Kitchen
11.2017 - 01.2019
General Manager
Dudum Restaurants, Coffee Shop LP
05.2017 - 03.2019
FOH Supervisor
The Cheesecake Factory
01.2016 - 07.2017
Outside Services and Customer Service Staff
Ritz Carlton/Half Moon Bay Golf Links
04.2014 - 08.2015
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Kehillah High School
Saint Mary’s College of California