DANIEL FESTUS
Kitchener,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Stock Coordinator
Call It Spring
Waterloo, ON
11.2024 - Current
- Maintained accurate inventory records and monitored stock levels.
- Conducted regular physical audits of warehouse products.
- Organized product shipments, ensuring timely delivery of goods.
- Prepared detailed reports on inventory status and stock movements.
- Monitored quality control procedures for incoming and outgoing merchandise.
- Resolved discrepancies between actual inventories and computer-generated records.
- Tracked customer orders to ensure timely delivery of requested items.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Prepared detailed reports on inventory operations, stock levels and damages.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Prepared inventory for shipment by attaching tags and labels.
Sales Associate
Call it spring
Waterloo, Ontario
10.2022 - 11.2024
- Answered customer inquiries regarding product features, pricing, and availability.
- Used technology resources to assist customers in locating and selecting items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed transactions using a point-of-sale system.
- Recommended, selected and located merchandise based on customer desires.
Detail Supervisor
Northern Detailing
Waterloo, ON
12.2021 - 10.2022
- Provided automotive interior and exterior cleaning services
- Managed inventory and reordering supplies
- Responding to clients request and fulfilling their requests
- Performing inspections and keeping complete, accurate records of the vehicle’s condition.
- Supervised and coordinated the activities of detailers to ensure efficient workflow.
- Monitored and maintained quality assurance standards for detailing services.
- Developed and implemented detailed work schedules for staff members.
Claims Representative
claims pro
Mississauga, Ontario
03.2021 - 12.2021
- Maintained detailed records of claims, decisions, and financial transactions in compliance with regulatory requirements.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Checked documentation for appropriately, catching errors and making revisions.
- Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
Manager
Meltwitch.co
Waterloo, ON
07.2020 - 01.2021
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
Volunteer
Vacation Bible School at Sport
Baptist, Oshawa, ON
04.2020 - 05.2020
- Worked in a team to ensure the children’s safety, communicating with both children of age 6-14 and their parents
- Displayed a leadership role by assisting the coach and working with other volunteers in engaging the children in fun activities
- Learning and effective teaching about religious studies.
Education
Bachelor of Arts - SCIENCE : Psychology
Wilfrid Laurier University
Waterloo, ON10-2024
Ontario Secondary School Diploma -
Canadian Independent College
Waterloo, ON03-2020
Skills
- Customer Education
- Call Center Operations
- Sales expertise
- Order Processing
- File Management
- Administrative Support
- Office Management
- Multi-Line Telephone Systems
- Data inputting
- Verbal and written communication
- Shipping coordination
- Merchandise management
- Stock replenishment
- Sales Planning
- Documentation
- Appointment Scheduling
- Patient Scheduling
- Appointment Setting
- Point of sale system
- Office Administration
- Telephone Etiquette
- Patient reception management
Timeline
Stock Coordinator
Call It Spring
11.2024 - Current
Sales Associate
Call it spring
10.2022 - 11.2024
Detail Supervisor
Northern Detailing
12.2021 - 10.2022
Claims Representative
claims pro
03.2021 - 12.2021
Manager
Meltwitch.co
07.2020 - 01.2021
Volunteer
Vacation Bible School at Sport
04.2020 - 05.2020
Bachelor of Arts - SCIENCE : Psychology
Wilfrid Laurier University
Ontario Secondary School Diploma -
Canadian Independent College
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