Daniel Ecker
Innovative Pathways
Hayward
5
years of professional experience
Results-oriented professional in food retail and behavioral health with a strong focus on team collaboration and operational efficiency. Expertise in inventory management, customer service, and food safety standards, combined with a solid foundation in behavior analysis. Committed to enhancing client outcomes through effective behavior modification programs within multidisciplinary teams.
Work History
Food Clerk
1 Year 7 Months- Processed customer transactions efficiently and accurately, ensuring smooth checkout experiences.
- Reduced wait times for customers by effectively managing multiple checkout lanes during peak hours.
- Facilitated efficient customer flow through express lanes, prioritizing those with fewer items for faster checkout times.
- Collaborated with team members to streamline checkout processes, enhancing customer experience through reduced wait times.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
- Handled customer complaints professionally, resolving issues to maintain customer satisfaction.
- Communicated effectively with colleagues from various departments to ensure seamless store operations.
- Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
Behavioral Technician
5 Years- Implemented individualized treatment plans to support clients in achieving behavioral goals.
- Monitored client progress and documented behavioral changes accurately for analysis.
- Collaborated with multidisciplinary teams to enhance therapeutic interventions and strategies.
- Trained and mentored new staff on best practices in behavior management techniques.
- Advocated for client needs during team meetings, ensuring alignment with treatment objectives.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Supported family members in understanding ABA principles, empowering them to effectively implement strategies at home.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
- Utilized discrete trial teaching methods to break down complex tasks into manageable steps for clients'' learning success.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
Front-End Manager and Cashier
1 Year- Led front-end operations, ensuring optimal customer service and satisfaction.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Trained and mentored team members on product knowledge and sales techniques, enhancing overall team performance and customer engagement.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, strengthening customer loyalty and reinforcing commitment to exceptional service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coached employees on handling sales, complex issues, and difficult customers, improving resolution rates and customer satisfaction.
- Evaluated employee performance and made recommendations for improvements.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Promoted from cashier to front end manager within 8 months, demonstrating rapid growth in leadership abilities and operational knowledge.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Prepared adjusting journal entries for year-end closing procedures.
Education
Bachelors in Arts - Psychology
Associate in Arts - Psychology
High School - General Studies
Skills
Customer service
Customer engagement
In-depth product knowledge
Team training
Constructive feedback
Problem-solving
Skill enhancement
Accomplishments
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
Timeline
Food Clerk
Safeway
01.2025 - CurrentRead More
Behavioral Technician
Innovative Pathways
08.2021 - CurrentRead More
Front-End Manager and Cashier
Safeway Inc.
07.2021 - 07.2022Read More
Chabot College
Associate in Arts from Psychology
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San Jose University
Bachelors in Arts from Psychology
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Hayward High School
High School from General Studies
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