Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Miller

Hamilton

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Odd Burger
06.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Oversaw grill and oven, and cleaned equipment after every closing shift.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes.
  • Served consistent portions following recipes and control standards.
  • Planned and executed promotions and special events in close collaboration with management.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Dispatcher Office Assistant

Miller's Express Inc
10.2018 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Helped with office procedures such as correspondence management, recordkeeping and online communications.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Collected waybills from drivers and input that information into our online administration systems.
  • Was proficient in recording data in programs such as quickbooks for the creation of bills for customers.

Manager

Mr. Sub
09.2021 - 06.2023
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maximized performance by monitoring daily activities and mentoring team members
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

Server

Halibut House
12.2020 - 11.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Retention Customer Service Representative

S&P Data
03.2020 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Helped up to 100 customers per day and fielded calls from all departments.

Crew Member

McDonalds
01.2018 - 12.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

High School Diploma -

Sherwood Secondary School
Hamilton, ON
07.2016

Skills

  • Technical Proficiency
  • Managing Operations and Efficiency
  • Staff Management
  • Issue and Conflict Resolution
  • Customer Service and Rapport
  • Safe Handling Standards
  • Merchandising
  • Staff Hiring
  • Organization
  • Adaptability and Flexibility

Certification

  • Licensed Smart Serve - 2021
  • Certified Counterfeit Money Detection - 2019
  • Certified Food Handlers, - 2021-2026

Timeline

Supervisor

Odd Burger
06.2023 - Current

Manager

Mr. Sub
09.2021 - 06.2023

Server

Halibut House
12.2020 - 11.2021

Retention Customer Service Representative

S&P Data
03.2020 - 12.2020

Dispatcher Office Assistant

Miller's Express Inc
10.2018 - Current

Crew Member

McDonalds
01.2018 - 12.2019

High School Diploma -

Sherwood Secondary School

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Erin Miller