Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Daniel Drzymalski

Customer Success & Strategy Manager
Dartmouth,NS
Daniel Drzymalski

Summary

Encouraging Customer Success Manager and strategist with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to creating and administering training and applying user behaviour pattern usage to enhance user engagement and boost growth performance.

Overview

15
years of professional experience
2
years of post-secondary education
2
Certificates

Work History

QRA Corp.
Halifax, Nova Scotia

Customer Success & Strategy Manager
05.2021 - Current

Job overview

  • Managing and influencing success with 52 Fortune 500 organizations across 6 different industries.
  • Creating, implementing and managing critical success plans for each organization.
  • Lead customer kickoff sessions, onboarded and trained users, created and maintain success plans, held performance review meetings, and lead customers to their desired goals.
  • Implemented NPS,CES, and CSAT health scores.
  • Created video training platform to engage new users.
  • Hosted one-to-many and one-to-one virtual meetings with clients ranging from formal program reviews, executive business reviews and end-user platform training.
  • Maintained churn rates under 12%.
  • Increased user engagement by 121% with specific training initiatives.
  • Created marketing material in order to create brand awareness
  • Working closely with product teams to elevate and develop meaningful product improvements.

Enginuity Inc.
Halifax, Nova Scotia

Sales & Marketing Operations Specialist
05.2020 - 05.2021

Job overview

  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Developed technical and non-technical marketing presentations, articles and newsletters.
  • Reduced marketing expenditure by $90,000 by creating and administering an engaging website
  • Increased LinkedIn followers from 300 to over 2000+.
  • Increased Google website ranking to top 5 search results.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Updated social media platforms with latest news and corporate details.
  • Worked closely with in-house design team to develop visuals for content.
  • Administered and maintained Salesforce database

Randstad
Halifax, Nova Scotia

Consultant
06.2019 - 05.2020

Job overview

  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Supported management in developing and implementing personnel policies and procedures.
  • Managed over 20 active job requisitions at any given time.
  • Coordinated incoming job requisitions and applications.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Pre-screened hundreds of resumes prior to sending to corporate hiring managers for consideration.

DHL Global Forwarding
Dallas, Texas

Director, Business Development
01.2018 - 02.2019

Job overview

  • Developed and executed strategic initiatives to implement key changes and improvements in business development programs.
  • Planned and coordinated implementation of business plans and penetration of new markets within the technology sector.
  • Maintained a book of business with the largest semiconductor organizations within the industry.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Analyzed market trends and customer needs to identify new business development opportunities.
  • Translated customer needs into solution requirements using powerful value propositions within RFP's.

DHL Global Forwarding
Dallas, Texas

Sales Trainer & Facilitator
02.2014 - 02.2019

Job overview

  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Managed recruitment, training and development for highly effective sales team.
  • Designed and implemented sales training program and documentation.
  • Lead multi-day group training sessions with up to 20 attendees per session.
  • Maintained attendee 100% satisfaction rate.
  • Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
  • DISC certified trainer.

DHL Global Forwarding
Dallas, TX

National Inside Sales Manager
03.2017 - 04.2018

Job overview

  • Lead, manage and elevated careers of more than 25 sales professionals and two support staff.
  • Annual results: YOY Revenue Results 124% of target, Book of business size $36M USD, GP Avg. 33%, 4,500+ active customers, 12 team promotions.
  • Managed team of 43 employees, overseeing hiring, training and professional growth of employees.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Met with customers to give sales presentations, negotiate contracts and promote services.

DHL Global Forwarding
Dallas, TX

Area Inside Sales Manager
01.2015 - 04.2017

Job overview

  • Grew central and west US sales team from 8 to 18.
  • Exceeded new customer growth targets by 212%.
  • YOY revenue grow 113% with $5M USD in new business.
  • Managed national sales programs, supervised 18 sales representatives and evaluated KPIs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Trained and developed exceptional sales leaders.

DHL Global Forwarding
Mississauga, Ontario

National Sales Manager - Canada
02.2013 - 02.2015

Job overview

  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Exceeded new customer targets with 200 new customers and $1.3M in additional revenue YOY.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Utilized metrics to coach low-performing sales representatives and increase effectiveness.

Education

Humber College
Toronto, ON

Associate of Science from Marketing
06.2003 - 06.2005

University Overview

Skills

Customer retention

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Software

Microsoft Office Suite

Salesforce

Hubspot

Wordpress

Adobe Creative Suite

Certification

DISC Facilitator

Timeline

Customer Success & Strategy Manager
QRA Corp.
05.2021 - Current
Sales & Marketing Operations Specialist
Enginuity Inc.
05.2020 - 05.2021
Consultant
Randstad
06.2019 - 05.2020

Six Sigma Yellow Belt

05-2018
Director, Business Development
DHL Global Forwarding
01.2018 - 02.2019
National Inside Sales Manager
DHL Global Forwarding
03.2017 - 04.2018

DISC Facilitator

03-2015
Area Inside Sales Manager
DHL Global Forwarding
01.2015 - 04.2017
Sales Trainer & Facilitator
DHL Global Forwarding
02.2014 - 02.2019
National Sales Manager - Canada
DHL Global Forwarding
02.2013 - 02.2015
Humber College
Associate of Science from Marketing
06.2003 - 06.2005

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Daniel DrzymalskiCustomer Success & Strategy Manager